Honestly, I had very high expectations since this is a 4.5 star hotel. We supposedly got a complimentary upgrade to ocean view… I wish we didn’t! The room smelled like it was in the jungle, and super muggy. The bathroom water temp was extremely hot, gave us 3rd degree burn. The shower wasn’t even working, I had to hold the button for my cousin to finish her shower. The room was either extremely hot or extremely cold. Room service knocked on our door at 9am, we told them to give us 30 min and they never came again. We called later in the day to get our room cleaned and it took them 2 hours to come. Everytime we try to call, they wouldn’t always pick up. Elevators took 10-15 min. Just felt like a 2 star experience to be honest. The hotel in general looks pretty. The layout is pretty confusing but I guess you eventually find your way. I don’t think I would stay here again to be honest. Just a quick acknowledgment to the room service lady, Claudette, she gave us towels since our room had no room service and the gentlemen at the front desk were friendly and accommodating.