Holiday Inn Express & Suites Hayward - Castro Valley by IHG

Everything was good except for the unbearable smell of cigarette smoke, especially since it clearly states no smoking in the rooms.

The service was terrible. I booked an extension online, and the front desk should have received my booking. However, they kept knocking on my door early in the morning, asking me to check out and then check me back in. Because my itinerary changed, I wasn't sure how many days I wanted to book, so I booked one day at a time. Every day, they called or knocked on my door early in the morning, asking me to check out and then check me back in. Also, on my second day, I paid a 100 RMB cash deposit, and then on the third day, I booked again. They called early in the morning again, saying the cash deposit could only be paid once. I told them I had already booked a new extension, and they still wanted me to go to the front desk repeatedly to swipe my card and pay the deposit. I was speechless. I don't recommend this hotel; they are completely inflexible.

Very new hotel with large rooms