Lavande Hotel (Hechi Macau International City)

The hotel was very clean, the room had no strange odors, the environment was comfortable, and the service was warm and welcoming.

My stay at Lavande Hotel Macau International City in Hechi was fantastic! The room was clean and spacious, and the smart room controls were incredibly convenient – I could open/close the curtains and turn lights on/off with just my voice. The signature lavender scent was so relaxing as soon as I walked in. The breakfast included freshly cooked local rice noodles, which were delicious. Crucially, the location is super convenient with plenty of dining and shopping options downstairs, and even EV charging stations nearby. The front desk staff were warm and attentive, making for a comfortable and hassle-free stay.

1. Why wasn't I informed during check-in that the room next door was a bridal suite? And why wasn't I offered an alternative room at that time? 2. I called the front desk at 2:56 AM, and they responded at 3:14 AM. Meanwhile, the guests next door kept slamming their door. No one even mentioned moving me to a different room. 3. This morning, around 7:15 AM, a group of guests started making noise and continued until about 8 AM. When I called your front desk, they said they'd move me to another room. But why wasn't this offered last night? I have to work today, and now they want to move me in the middle of the day. Isn't this deliberately causing inconvenience? The noise from a bridal suite is a foreseeable issue for a hotel. Not only was I not informed beforehand, but no one promptly intervened. The hotel assigned me a room right next to the bridal suite, and there was continuous noise from 2:56 AM until 7:15 AM. I didn't get any sleep all night. This is a clear mistake in room assignment and a lapse in management on your hotel's part. According to the Civil Code and the Consumer Rights Protection Law, hotels have an obligation to provide a quiet accommodation environment. Since you failed to do so, you should be held liable for breach of contract.

The room facing the residential complex was very quiet and comfortable. The only problem was that the bathroom basin was shallow, so water splashed easily. There was a laundry room, but it was quite hot so I didn't wash in it. The breakfast was quite varied and delicious. The hotel is across from the municipal square, and there are large supermarkets and markets nearby, which makes it lively.

Clean and hygienic; there are many restaurants right outside the door.

The room is clean and tidy, and the bedding is nice. There is a strange smell in the whole building, similar to the smell that cannot be removed after renovation. The room smells strongly of cigarettes. Everything else is ok, not many varieties of breakfast, but everything is there. Even during the May Day holiday, the price/performance ratio is still good.

The hotel environment is comfortable, the front desk service attitude is good, the breakfast variety is rich, the hotel has good sound insulation, and the facilities are relatively intelligent. The noodle soup, pumpkin millet porridge and soy milk for breakfast are very good. At the same time, I also hope that the cleaning staff can clean the inner wall of the humidifier regularly!