STEIGENBERGER ICONS HEFEI Reviews

The hotel boasts an elegant environment and attentive service. It's also a great choice for business trips.

Great for a road trip! It's nestled among bamboo groves with birds chirping and flowers blooming – truly like a hidden paradise. It would probably be even more beautiful in April or May.

Our overall stay was fantastic! The front desk staff were warm and attentive, and check-in was very efficient. The room was clean and tidy, the bedding was comfortable, and the soundproofing was excellent, so we slept soundly. The location is convenient and it offers great value for money. We'll definitely choose this hotel again for our next trip, highly recommended!

Quiet and high quality experience! Definitely wanna come back there!

This hotel is always awesome. Even when they had to make some last-minute changes, the staff was super helpful and worked hard to find the best solution for me.

Very poor experienced for staying 7 nights here, poor A/C conditions, poor service by the staffs. Never to return here again. Cannot sleep well any night stayed due to very hot A/C conditions. Request to change the room but no respond and sent the fan instead.

Awesome stay great location clean neat and peaceful!

Wow, what an extraordinary experience at your exceptional hotel! Our stay was nothing short of magical. We hosted a small wedding and birthday dinner and enjoyed one unforgettable night. The location was breathtaking, the food was simply divine, the rooms were magnificent, the ambiance was outstanding, and the service was impeccable. A heartfelt thank you to Jenny, who orchestrated the best breakfasts we have ever had – an easy 10/10. The GSM's extraordinary dedication and attention to detail truly went above and beyond our expectations. Your hotel offers every conceivable amenity, and the value for money is unparalleled. We eagerly look forward to returning. This truly is a gem and an absolute must-stay if you find yourself in Hefei. We cannot recommend it highly enough! Sincerely, Gary David

Very quiet and nice place to enjoy and relax yourself. Specially enjoyed the indoor swimming pool 👌

Invited for a wedding which was at the Hotel. Rooms are spacious and nice. Swimming pool was ok, nothing special. Great for the kids, the Amusement park and Swimming Indoor Park were close by and easy to get to from the Hotel!

The hotel environment is very good, especially the front desk daisy service is warm and thoughtful, very considerate, recommended

Facilities: Not bad Hygiene: Not bad Environment: Pretty nice, but it would be better if the windows in the corridor were open. The smell of grass blowing from the trees in the garden must be very nice. Service: Very good.

Lu Tianzi at the front desk has a good service attitude, is warm and considerate, and the hotel environment is comfortable, suitable for leisure and vacation.

I am very satisfied with the hotel's hardware, facilities, and location. Although the hotel is not newly opened, the facilities are well maintained and clean! It makes people feel comfortable! The hotel's environment and location are even better. It is right by Chaohu Lake, like a big park. It is very good for walking, running, and taking pictures! Parking is also very convenient! But the service is very unsatisfactory. Compared with the hotel's positioning, the service does not match the hotel's positioning. When checking in, no one cares about the big and small bags coming in, let alone helping with the luggage. I asked around before someone came to check in. The same is true for checking out. I asked around the hall before someone came to check out, which made me pay to beg for me to check in! When driving away, I encountered a wedding convoy, which blocked the hotel entrance and couldn't get out. I saw the hotel service staff standing there, and they didn't come to divert the traffic. It was so regrettable!!!