NH Collection Heidelberg

Unfortunately, our family stay at the NH Collection Heidelberg in December 2025 left us somewhat disappointed. We had booked a family room, expecting the level of comfort typically associated with a four-star superior hotel, but our personal experience fell short in several areas. In our room, the door and handle seemed loose and wobbly, which gave us a feeling of wear and reduced stability. One of the key cards did not function reliably, leading to multiple trips to the reception desk. Upon arrival, we noticed some crumbs and minor debris on the floor, suggesting that housekeeping could have been more thorough in our case. Several pieces of furniture also showed visible scratches and signs of age. We were surprised that slippers and bathrobes were not provided as standard in the room. Additionally, the in-room telephone for contacting reception was not working during our stay. The most unsettling moment came in the morning: despite having placed a “Do Not Disturb” sign on the door, a staff member attempted to enter the room, which felt like an unnecessary intrusion on our privacy. Overall, based solely on our personal experience during this visit, the hotel did not fully live up to the high standards we had anticipated from the NH Collection brand and its four-star superior rating. While the location in Heidelberg is excellent and convenient, we would likely consider alternative accommodations for any future family trips to the city.

I have two rooms in December before Christmas and it was one of the most comfortable bed I had for the two weeks trip. Two nights here and my baby son loves their breakfast. It comes with hot food and cold cuts, cheese and on table side orders for eggs. I tried the shashouka but I don’t really like it because the cumin was too strong. I had lovely champagne for my breakfast and can’t complaint more. Coffee normal, tea selections are great! I would come back again to this chain hotel. The only bad things is the location is slight far from train station, we pulled 2 big luggages, 1 medium size luggage, 1 stroller all the way to the hotel and decided to call for taxi when we depart. Afterall good stay and safe and quiet neighbourhood.

I’m always a fan of NH hotels. This one is located perfectly, close to both the train station and the main walking street in the city. Also a very good price for everything they offer.

Great hotel.

Now I know that NH means that you will get towels with holes, coffee machine without water tank, one tooth brush for two people... And even I got a first floor room after I asked for a high floor room one month before.