Wohlfühl-Hotel Neu Heidelberg

Service: Some guests found the staff to be friendly and helpful, offering valuable tips on local transport and attractions. The hotel is described as welcoming with polite personnel, contributing to a positive guest experience overall.

We had a very disappointing experience at this hotel. The service was poor, and the staff were unwelcoming. Our room was extremely dusty, as if it had not been used or cleaned in a very long time. While that can happen, it is the hotel's responsibility to ensure that rooms are clean and ready before assigning them to guests—especially when the reservation is made in advance. The most concerning part of our stay happened one night when we returned to the hotel after 10:00 PM. There was no one at the reception, and we had no keys, as we were supposed to change rooms that evening. We called the emergency number provided, and the manager arrived, but instead of assisting us, he was extremely rude and aggressive. Shockingly, he asked us to leave the hotel at 11:00 PM. No guest deserves to be treated in such a way, regardless of the circumstances. Hotels should handle difficult situations with professionalism and respect. Asking guests to leave in the middle of the night is unacceptable and unsafe. I sincerely hope no other guest has to go through this kind of treatment. It also raises a serious concern: would we have been treated differently if we were American or European? It’s a question worth asking.

nice hotel nice hotel. Room was good size, large walk in shower. They have parking that you pay for but there is parking on the street. Is close to the tram line into Heidelberg but the hotel is actually in Eppelheim. Quiet hotel. Nice restaurant attached.