Citybox Helsinki Reviews

The hotel is conveniently located near the station and easy to find. There's a direct bus, route 600, from the airport, which was super convenient. Check-in and check-out were both very smooth and fast. The room was clean and spacious, and the bed was really comfortable! I'll definitely stay here again next time I'm in town!

Clean and reasonable price I would recommend this hotel There is a food market next to it as well

We reached at midnight due to a delay in our flight, and there’s no staff around at all. After finding clues, we found out we had to check in on our own in the machines provided. There could have been better signage to point out this or chat to the travel agencies, especially during hours that there’s no staff around to prevent wasting time. There’s no cleaning given to the rooms on days 1& 2, and cleaning will be done on day 3, so if you stay just for 2 nights? Bummer like ours. However, to our surprise, the trash bin in the toilet was not cleaned, and there’s even blood there! It was a very unpleasant experience for us. It’s one thing not to clean for 2 nights, but at least make sure everything is properly cleaned! We found out on our own also that there’s free storage, but you had to activate it correctly before checking out; otherwise, it would not work. Thankfully, we found out about this on time; otherwise, we would incur charges and hassle to keep our luggage in luggage services elsewhere since we would not be able to keep things inside the room without a card issued by the machine. Again, it’s one thing to do everything automatically, but you must inform customers first on this. Hotel location was great. Not so far from metro and tram station. At midnight, tram was still working from the central station to the hotel side thankfully as metro has closed for the day. I have not tried the metro since tram is more convenient to go to the sightseeing places.

The room was very spacious. Self check-in was a breeze. The bathroom was large with stable water pressure. You can grab a light meal on the first floor. It's super convenient to get to the city center by subway, and the value for money is great. I'll definitely come back again.

Cozy room and two windows! Good location. Clean sheets and towels.

Spacious and well-equipped, this is a very new hotel. This room type can accommodate a family of three to four. There are many restaurants downstairs, and we tried one that was delicious. Overall, it offers great value for money! 👍

Second time staying. The room is smaller but other than that the experience is as good as first time.

Check-in was done via a machine. I was also able to leave my luggage after check-out. It's conveniently located close to the station and a supermarket.

The cleanliness in other areas was pretty good, but it seemed like the staff forgot to clean the sink – I was quite surprised when I went to wash my hands. As for noise, Saturday night can get a bit loud around midnight, so earplugs are a good idea. Sunday night was much quieter. The location is excellent, very convenient for the subway and buses. There are also plenty of great food options nearby.

Good location and nice restaurants nearby. No gym and sauna unfortunately. Breakfast buffet will be more convenient for travelers.

The room was spacious and very clean. The location is excellent, with light rail, subway, and bus stops nearby, as well as a supermarket and plenty of restaurants.

Short stays don't include room cleaning service, and you'll be charged extra if you request it. This wasn't mentioned when booking. The service is fully self-check-in, with no front desk, so you do everything yourself. This type of hotel isn't suitable if you rely on translation software. If you need daily room cleaning, you should definitely consider this before booking. The location is good, with tram lines 3 and 9 right outside and close to the metro station. There are many restaurants nearby, and there's a Chinese buffet right on the second floor. The food is good, costing around 15 euros for lunch and 19 euros for dinner, offering great value for money. Breakfast is outsourced to another restaurant; the taste is average, and there aren't many food options, so don't expect too much if you have high standards.

Great value for money considering the price and location. The service was also very attentive, and the luggage storage service was exceptionally helpful.

The hotel's location is great, and the room was comfortable and clean. The staff were very friendly, and the luggage storage service was super convenient. I'll definitely choose this hotel again next time I'm in Helsinki.