This is a great property right on the main highway in Henderson. Had stayed at the Baymont in Henderson 2 years ago which was great , but glad we had the Holiday Inn available as the Baymont was booked. They had run out of standard double rooms so they moved us to a suite on the 2nd floor. The size of the suite was fantastic and was so much room and the living room area was a whole nice separate room. The suite had 2 sleeper sofas and 2 televisions. If I return in the near future I would want to stay in the suite again. It was perfect for us as my wife and young son accompanied me on this trip. There were a few snafus but the front desk staff was very accommodating or very understanding and compassionate to address any issues. They were minor and we made it through. For one the refrigerator did not work properly but the staff offered for us to refrigerate our cold juices and bottled water along with our insulin in their refrigerators downstairs. On day 2 they brought us a re replacement fridge that worked perfect. 2. The elevator was down for a while on the second day but they were quick to repair it as well. It would not have been fun making multiple trips down the stairs on check out day to take all of our luggage back to our car. 3. The cleaning staff did not come to clean the room but again the front desk staff was quick to get us fresh towels and linens. 4. The pancake machine in the breakfast room was out of order but again the staff informed us at check in on the first night. What made the place better was the constant attentiveness to their guests that the concierge takes to accomodate the guests. The breakfast had great hot and cold choices such as biscuits and gravy, southwest style omelettes, danishes, cereals, sausage both pork and turkey and a plethora of other choices. The pool is nice and outdoors but downpour rains we were not able to enjoy it. But due to weather totally understandable. Workout room is nice and overall the hotel is very clean and once again the front staff was amazing!
Excellent
87 Reviews