Yuelai Garden Hotel

This is not my first time staying here, but this time I had the worst experience. The room was very small and depressing. The air conditioning was ineffective in autumn. It was too hot to sleep with the quilt on at night, but it was cold without the quilt. It kept going back and forth, and I couldn’t sleep well.

The room is large and the breakfast is OK! Poor sound insulation, service needs to be improved

Facilities: Poor, the hot water for showering is not hot, but warm Health: passable Environment: OK Service: The attitude of the waiters is very bad. I have stayed in so many hotels and I have never asked for a bottle of water to be delivered. I have to pay for it. After all, it is a garden hotel. Breakfast: It looked very rich on Ctrip, but I was deceived. I couldn’t even eat it. It was a rubbish breakfast, not even an omelette. I booked this hotel because of the good reviews on Ctrip. I felt very bad after staying there. Maybe apart from the good appearance of the hotel and the lobby, the real experience when I stayed there was really wrong. The main service attitude and breakfast were so bad that I felt speechless. , the picture is of all the breakfast plates, just like this before 9 o'clock.

The room is relatively clean and the environment is good. It is a new hotel and the facilities are relatively fresh. It is worth a visit. If we continue to strengthen the front desk service and management, it will be even more perfect.

1. Reception at the front desk allows guests who have come from afar to stand outside the counter, while the waiter sits at the counter to handle the formalities. This kind of service concept and awareness is also convincing. This is the first time in twenty years that I have seen this kind of front desk reception in a high-end hotel. I really don’t know how the hotel leaders define their own business methods. 2. The weather is so hot, and the air conditioner in the room has no air conditioning. When I checked into the room at 2pm, the temperature was 26 degrees Celsius. I set the air conditioner to 22 degrees Celsius. I was woken up by the heat several times in the middle of the night. The air conditioner was actually set to 27 degrees Celsius the next morning?

The sanitary environment and equipment are good in all aspects. The only thing that makes me crazy is that during the lunch break, I clearly ordered "Do Not Disturb". During this period, the employee took the room card to open the door. Didn't he know if there were guests in the room? Moreover, after an hour or two, there were no guests. Knocking on the door and delivering fruit can't be more humane. When you check in, tell us when it will be delivered. Are you asking guests to accommodate your time? Finally, the most annoying thing is that after delivering the fruit, someone knocked on the door and asked to rate the service experience? What an international joke, I was woken up three times in a row after taking a nap, and I left in a hurry the next day, otherwise I will definitely file a complaint against you.

I stayed here a few months ago and the experience was very good. So I came here for two nights and was a little disappointed. However, the service from the front desk is very good and warm and meticulous. So this time I still give a five-star praise. Some problems are still looking forward to your hotel's improvement. Looking forward to next stay

The location of the hotel is very convenient, with free parking. The security guard outside the door is not very polite, the car hasn't stopped, so if you don't say hello, you can't stop at the door! During the day, the reception staff are much more friendly and polite, and eager to help. The staff of the housekeeping department also has a friendly smile and a good service attitude. The interior of the room is clean and comfortable, with five-star environmental facilities. The only thing is that there are too many people smoking in public areas of the hotel. Maybe it's the reason near entertainment venues? In the evening, there was a big smell of smoke in the lobby of the hotel. Even during breakfast, there were people who smoked unscrupulously. The service staff turned a blind eye and did not discourage them. The no-smoking notice was useless. For people who do not smoke or have allergic noses, it is really...

Husband has been saying that this hotel is good and asked for praise. First of all, we moved in because we brought two babies. The younger ones were only more than two months old. The lady at the front desk was very considerate and arranged for us to be a little far away from the lobby. They also upgraded us to a garden room for free, saying that it is convenient for children to play. Parking is free. Fruits are delivered in the evening. Although there are not many varieties of breakfast, the breakfast is more exquisite and enough to eat. There are also many small restaurants near the hotel, where you can stroll out and eat. The taste is authentic local cuisine. All in all, the hotel is very cost-effective, with full marks