Anonymous User
September 15, 2024
Facilities: The facilities of the newly opened hotel are okay. It has Xiaodu smart voice, but it doesn't have a smart toilet. It doesn't match. Breakfast was mediocre, no coffee.
Health: New hotel, health is okay. But when I went to take a shower at night, I found that the conditioner was gone. It shouldn't be, the service of the new hotel is so inadequate! ! ! After calling the front desk to deliver it, the service staff still wanted to go in and follow up. It was already 10 o'clock, and someone was taking a shower at the time! Very annoying behavior
Environment: The appearance, lobby, and rooms of the newly opened hotel all look new.
Service: The service experience is very bad. Compared with the service of other Lavande hotels, it needs to be improved! The most annoying thing is that at the agreed drop-off time the next day, I was told that I didn’t have a car? I arrived at the hotel lobby at 9:15! Why did you make an appointment with me the day before? The plane took off at 11 o'clock, but the bus didn't arrive until 9:32. The driver drove very fast, but he got off at 9:46. But since I hadn't checked in or checked in my luggage, the time was particularly tight, and the driver said on the way that he couldn't miss the flight because he couldn't reach the airport. However, the airport is not very crowded. It is very crowded and the queues take a long time. It is very inconvenient to bring children! ! ! It was already 10:30 when we finally arrived at the boarding gate! ! ! After asking, there are only 2 cars in such a big hotel! ! ! There is something very wrong with the management of this hotel! ! ! And not punctual!
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