Clifton Lodge Hotel

Pros. Comfortable room with a shower over the bath. Good value for money. Cons. The reception is not manned or contactable if you need assistance. The main and one of the side lights did not work. There is no tea or coffee making facilities at all.

It seems more like a hostel for the homeless than a hotel. The smell outside the room was awful and people playing their TVs long into the night (3 or 4 am). I will never go back.

We arrived and no one was at the reception after 10 minutes he appeared and we choose a ground floor room which we had to go the house next door and put a code into a outside door which was a nightmare . On entering our room we were greeted with a old outdated room which was freezing , it’s was so small the bathroom looked like it had been updated but again was freezing cold. It had a kettle but no cups or tea or coffee , we asked about these and he turn on the heating and said we needed to wait 10 mins we waited and went for a walk , on our return room still freezing we handed back our keys with still nobody on reception anyone could have taken the keys and stayed in our room . A terrible place , dirty , cold and restaurant is closed because of Covid even though the restrictions are lifted everywhere else . Avoid at all costs

Booked 2 days as we where attending a wedding So I emailed to say that my daughter is attending too so need a big room. When we arrived no one was at the reception and after pressing bell many times eventually someone came. He had no customer service skills at all. Our room was so small we could just barely walk round the bed. The rooms are very old very outdated. Corridor was so small I had to walk sideways whilst holding my bags. A homeless man walked straight into hotel and then had a wash in the toilet and said he dies this all the time and then proceed to climb out a window. I was told by staff that this was not a homeless man this is security 🤣🤣. So on that note I decided that this was not a safe place for my eight year old and asked for refund. This is a workman's hotel and not good for families or couples .

How is this place not closed down already,restaurant and bar closed, decor in a state, semi derelict. Left early as couldn't spend another night, rooms far too hot, double room like a box, dirty sheets, yes skidmarks on the sheet, stained divan base. Never again. People banging about all night, fire doors with gaps round them, holes in walls. Giving it 1 star is actually too much, please don't go there it's terrible. Overcharged for basically an old boarding house with no facilities whatsoever. The Car park is a building site. It's rough.

The bed was comfortable. Wifi didn't work at the beginning, but after being reset by staff it was ok.

Hotel isnt clean and staff aren't friendly. Have previously written a truthful but scathing review. Since I was charged multiple times I feel the least I should do is leave multiple reviews. Dishonest manager stating that I used two rooms and never brought up the issue of double booking when initially she said two rooms were reserved for me and when I said no I only booked one she checked and said I did only pay for one (which was wholly untrue). Then argued with ********** saying I never brought it up and refused to credit or refund me. Despite the hotel being shabby and unclean I stayed here a few times due to cost and convenience for work and would likely have stayed here 2 weeks out of every 4 but they will never get custom from me again.

Stayed here many times before and on a previous occasion I was double booked. I was assured by the manager that I wasn't double charged. Then when I checked banking later that night I found I had been charged for 2 rooms. I did not see staff at all the rest of my stay due to working. I called and their number was inactive. I decided to go through ********** and they eventually managed to get hold of this hotel. The manager bare face lied and said that I had not mentioned it at all and must have used two rooms although I only had one key. They have refused refund or credit and have done me out of 205 pounds. Not only this but lying and doing everything in their power to ensure no refund was given. During the time I was waiting for resolution I even stayed there again as mistakes happen, I spoke to the male receptionist on the phone before check in as he called me off a personal number I informed him also of what happened previously and he said it was down to me to contact ********** again. Which I had done, but the manager stated I had not contacted them at all when on two instances I brought it up and tried to call and contact many other times. Stay away. The hotel isnt clean, isn't run well and the manager is dishonest. I won't stay again and will be taking legal action to recover payment.

Hairs in bath, stained bedsheets, carpet in bathroom, kettle but no mugs or utensils, felt very unwelcoming especially by staff (who I only saw on day one when checking in), felt unsafe as a solo travelling woman, no bar or restaurant open, general sense of uncleanliness, very dated.