Our stay at TPhome Sala was honestly a nightmare from start to finish, and I strongly advise anyone to avoid booking this place.
First of all, this is not even a real apartment. It’s located inside what appears to be a professional or corporate building. The unit is on the 4th floor, and the lift opens directly into the space — which already feels very strange and uncomfortable. On top of that, there is absolutely no privacy: there are holes where people can literally see inside the apartment. The same issue exists from a staircase, where anyone can look straight into the living space. It feels completely unsafe.
There is also zero sound insulation. The floor below was under construction starting at 8 a.m., making it impossible to rest.
When we arrived, things only got worse: there was no Wi-Fi, the air conditioning barely worked, and the shower situation is completely unacceptable. It’s an open shower in the bathroom, and you can only use it for a few minutes before the entire bathroom starts flooding. Then you have to wait at least an hour for the water to drain, otherwise it risks flooding the apartment.
And then came the worst part. At 2 a.m., the building’s fire alarm went off. There was absolutely no staff, no assistance, no explanation — nothing. We had no idea if there was an actual fire or a serious emergency. We were extremely lucky because usually the doors on the lower floors are locked, but that night workers had forgotten to lock them. Around 3 a.m., my partner had to find the control panel himself and stop the alarm. It kept going off every 20 minutes.
The owner did wake up when we contacted them, but after we explained the situation — including the fact that we didn’t even know if it was safe to turn off the alarm — they simply went back to sleep without sending any help. Completely irresponsible.
We ended up packing our bags and leaving in the middle of the night because we were scared and couldn’t stand the noise anymore.
To make matters worse, we received no apology and no refund from the property. Thankfully, Trip.com’s customer service was helpful, but the owner took zero responsibility.
Please do not book this place. It is misleading, unsafe, and feels like a complete scam.
