A Unique Stay at Landmark 81, but Some Room for Improvement
First of all, it is important to note that this is more like a private apartment rental than a hotel. The building itself is beautiful, and having the opportunity to stay in Landmark 81, one of Ho Chi Minh City’s most iconic buildings, was a unique and memorable experience.
However, I was somewhat disappointed with several aspects of the service. The check-in process took much longer than expected, so I would recommend allowing extra time if you have plans afterward.
Communication was mainly through WhatsApp. While the staff were generally responsive, there were several occasions when I was told that further information would be provided later, but I did not receive any follow-up unless I contacted them again.
There were also a few details that made the stay feel less polished. For example, some of the towels had the branding of another hotel on them, which felt a little unusual. There were no hand towels or trash bins, and some basic amenities that would have made the apartment more comfortable and convenient seemed to be missing.
The accommodation has an interesting setup: although it is closer to a private apartment rental than a hotel, you still need to meet the staff in person for parts of the check-in process. This was a new experience for me.
Overall, staying in Landmark 81 itself was special and memorable, and the building is impressive. However, I think the guest experience could be significantly improved with a smoother check-in process, more consistent communication, and better attention to basic amenities.