Holiday Inn Express & Suites CHICAGO - HOFFMAN ESTATES by IHG

Great people thank you for your services

Holiday always is the good choice, nice room....

The staff was extremely rude! Front desk manager got mad because our request to her manager because she was being extremely rude. She then proceeded to tell me that she is going to cancel my reservation and call the police. I then left because I had a long flight and was extremely tired so we left to go to another hotel as we were getting our Uber to go to another hotel, she then came outside while we were waiting outside of the hotel to tell us that we need to get off of the outside property while waiting for our Uber or she was going to call the police extremely disrespectful. Was able to get my full refund through customer service, but I do not recommend this hotel.

The fire alarm went off at 5am. I had to leave with only 3 hours sleep on Mother’s Day. Nobody apologized or anything.

Everything was perfect except the bad and pillows the mattress where not very comfortable king size bed and it was not comfortable is not very common Every other Holliday inn I have been are extremely good

Parking was easy , quiet area, hotel staff friendly and helpful. Breakfast area was clean.

Very well maintained, clean rooms. Breakfast was about the best I’ve had at any similar hotel. TV in room was very modern with many connection options. I would definitely return.

Clean room, helpful staff, well lit, nice swimming pool, close to shopping/restaurants

Everything was clean and nice. Dove toiletries like shampoo and body wash are a nice touch. Good breakfast with hot options like omelets and breakfast potatoes in addition to the typical continental breakfast foods.