H+ Frankfurt Airport West Reviews

Response from Property: Dear Mr. Akel,Thank you for your review and for staying at our H+ Hotel.We are pleased that you were satisfied with the amenities and cleanliness. We understand your comment about the location – our hotel is conveniently located near the motorway, but a bit outside of Frankfurt. Depending on your destination, such as the trade fair, this can make getting there by public transport less convenient.Regarding your feedback about tea and coffee making facilities in the room:Not all room categories include a kettle as standard. We are happy to provide a set upon request, subject to availability – just let us know during your next stay.We hope to welcome you back again soon and make your next stay even more enjoyable.Kind regards,Your H-Hotels TeamSergej Rosenberg – Online Reputation Manager

Response from Property: Dear Guest,Thank you very much for your positive feedback! We are delighted that you enjoyed the cleanliness, the comfort of our beds, and also the breakfast. We are glad that you enjoyed your stay with us.We hope to welcome you back soon.Best regards,Your H-Hotels TeamSergej Rosenberg – Online Reputation Manager

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are very sorry that your booking was not processed correctly and that you were dissatisfied with the room assignment and service. This in no way reflects the standard we strive to offer our guests.We apologize for the inconvenience caused by the incorrect double room assignment and the poor service. Your feedback will be reviewed internally to avoid such misunderstandings in the future.It is very important to us that our guests feel completely comfortable during their stay, and we regret that we were unable to meet your expectations this time.We nevertheless hope to welcome you back at a later date to demonstrate that we are capable of providing better service.Sincerely,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Response from Property: Dear Guest,Thank you for your great review and for taking the time to provide feedback.We are delighted that you were completely satisfied with your stay with us. Your review is both a wonderful affirmation and motivation for us.We hope to welcome you back soon!Best regards,Sergej Rosenberg – Online Reputation ManagerYour H-Hotels Team

Response from Property: Dear guest,We are sorry to hear that your expectations were not met, as our guest experience is our most valued asset. We are always looking to improve the guest experience, so we will be sure to look into the issues you mentioned. On behalf of our entire team, we wish you happy travels ahead.Best regards,Your H-Hotels Team,Christina Dinklage – Online Reputation Manager

Response from Property: Dear Jeffrey, Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our service and amenities met your expectations. We are looking forward to welcome you soon again! Greetings from the H+ Hotel Frankfurt Airport West. King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Response from Property: Dear guest,Thank you for posting a 5-point rating of your stay at our H+ Hotel. We are pleased to learn that you had a pleasant experience and would be delighted to welcome you very soon again.Best wishes, Your H-Hotels Team,Christina Dinklage – Online Reputation Manager

Response from Property: Dear guest,Thank you very much for your review of our hotel! On behalf of our entire team, I would like to thank you for your recommendation and am pleased that you had a pleasant stay at the H+ Hotel Frankfurt Airport West. Visit us again soon - we would be delighted!King regards, Your team from the H-HotelsSergej Rosenberg - Online Reputation Manager

Response from Property: Dear Guest,Thank you for your detailed and positive review! We are delighted that you were satisfied with the location of our hotel, our restaurant, and the amenities such as the complimentary coffee and tea, as well as the extensive breakfast.We appreciate your comment regarding the soundproofing between rooms and will review this in the future to offer our guests the best possible comfort.We look forward to welcoming you back soon and ensuring you have another pleasant stay.Best regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Response from Property: Dear guest,Thank you for your feedback! We are pleased that your stay was decent overall. We regret that it was a bit noisy on one side of the hotel due to the proximity to the highway. For future stays, we would be happy to recommend a room on the quieter side of the building if this is of interest to you.We hope to welcome you back soon and thank you for your valuable feedback!Best regards,Your team at H-HotelsSergej Rosenberg - Online Reputation Manager

Response from Property: Dear guest,Thank you for your excellent review! We are delighted that you found our hotel to be a good choice for your business trip. We appreciate your feedback on the facilities, cleanliness and our service.We hope to welcome you back soon!Best regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Response from Property: Dear guest, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our facilities and offers met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.Best regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager