I've stayed at this hotel at least ten times. Do they think they're starting to treat us poorly because we're regulars? The service has gotten worse each time. Out of humanitarian concern, I stayed for my birthday this time, and since the room was decorated with balloons and firecrackers, I didn't ask the cleaning lady to come. I just asked the front desk to bring a broom so we could clean it ourselves. I stayed four days, and yesterday I asked them to clean the room. When I came back, there was still trash scattered on the floor. I asked the front desk, and they said they might not have seen it? If they can't see this, how big of a piece of trash must it be? And the sheets—they're obviously sloppy! There's also a large stain on the pillow, right face up. Didn't they see that when they were cleaning? If they can't see this, they should hire a different cleaner. Then, when they were cleaning, I wasn't there; I was walking the dog with a friend. My boyfriend thought I was in the room and went upstairs. He told me the cleaner and a woman—maybe the front desk staff—were crickets. He was easygoing and didn't say anything. In the service industry, can't they at least keep things under wraps?
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