Legacy Hoi An Resort Reviews

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you so much for your kind words!We’re so happy to know that you enjoyed our hotel and service. Your satisfaction means a lot to our team.We can’t wait to welcome you back again soon for another wonderful stay!Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you very much for taking the time to share such a detailed review of your stay at Legacy Hoi An. We truly appreciate your thoughtful feedback.We’re delighted to hear that you enjoyed our green surroundings and peaceful rice-paddy views, as well as the cleanliness and comfort of your room. It’s also wonderful to know that our team responded promptly to the air-conditioning issue and that the room change and complimentary upgrade left you feeling satisfied with our service.At the same time, we sincerely thank you for your comments regarding transportation convenience and the water quality of the main pool. Your feedback is very valuable to us, and we will share it with the relevant departments to further improve our facilities and guest experience.We’re glad you enjoyed our happy hour activities, affordable laundry service, and spa offerings. Your kind words about our service attitude truly motivate our team to continue providing attentive and caring service.We hope to have the pleasure of welcoming you back again in the future and providing an even better stay.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guest,Warmest greetings from Legacy Hoi An Resort !During your stay, our team and relevant departments made every effort to work with you to address the inconvenience caused by the firm mattress. We replaced it with a new one in hopes of providing you with a more comfortable sleep; however, we regret that it still did not meet your expectations.We sincerely hope for your understanding and appreciation of the efforts our team has made. At the same time, checking in on you when you decided to depart is part of our responsibility, and we only wished to assist by offering transportation to your next accommodation. We truly apologize if our concern made you feel uncomfortable in any way.We genuinely hope for your understanding.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you so much for sharing your kind review of your recent stay with us.We are delighted to hear that you found our resort relaxing and beautiful, and that you enjoyed the spacious, clean rooms. It’s especially rewarding to know our team’s efforts to maintain comfort—such as keeping the rooms bug-free—made a positive difference to your experience.We also appreciate your feedback regarding the shower water temperature. Please rest assured that we will have our engineering team look into this to ensure a more consistent experience for our guests.It’s wonderful to hear that our friendly team and complimentary shuttle service to the Old Town added convenience and enjoyment to your stay. Your kind words truly mean a lot to us.We look forward to welcoming you back for another relaxing getaway in the near future.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you for taking the time to share your feedback with us.We're very pleased to hear that you appreciated the spacious room, the peaceful location, and the excellent service provided by our team. Your kind rating means a lot to us.We also appreciate your honest comments about the room condition and the air conditioning. We understand how important comfort is, and we will take your feedback seriously as we plan for future upgrades and maintenance.We hope to have the opportunity to welcome you back and provide you with an even better experience next time.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guest,Warmest greetings from Legacy Hoi An Resort !Thank you very much for your lovely review and for sharing your detailed feedback with us.We are delighted to hear that you enjoyed your stay, especially the beautiful surroundings, cleanliness of the property, and your upgrade to a pool villa. It’s wonderful to know that you had a relaxing time at our adults-only infinity pool and enjoyed the breakfast during your stay.Your kind words about our friendly team are truly appreciated, and we’re glad they could assist in making your stay more comfortable—especially by providing a fan while the air-conditioning was taking longer to cool due to the hot weather.At the same time, we sincerely apologize for the inconvenience caused by the air-conditioning. Please rest assured that your feedback has been noted, and our team will review this carefully to ensure a better experience for our future guests.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you so much for your wonderful review and for rating us a perfect 100! We are absolutely delighted to hear that you had such a memorable stay with us.It is especially rewarding to know that you loved the room décor and the lush, garden-like surroundings of our resort. Your kind words about our team truly mean a lot to us. We take great pride in delivering friendly and attentive service, and your recognition of our staff’s warm smiles and hospitality is a great motivation for all of us.We are truly honored to be your favorite hotel during your travels in Vietnam. Your strong recommendation is the highest compliment we could receive.We look forward to welcoming you back to Legacy Hoi An Resort for another exceptional stay in the near future.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you so much for your wonderful review and for choosing to celebrate your honeymoon with us. It truly means the world to our team to be part of such a special occasion in your lives.We are delighted to hear that you found everything beautiful — from your room to the entire resort. Your kind words about our team’s service are deeply appreciated. We’re especially happy that you enjoyed the complimentary room upgrade and the little honeymoon cake. Creating memorable moments for our guests is always our greatest joy.It’s also lovely to know that you enjoyed the breakfast selection and noticed the team’s efforts to keep everything fresh and well replenished.Thank you again for your gratitude and blessings. We sincerely hope to welcome you back one day for another memorable and romantic stay.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you so much for your thoughtful review!We’re delighted to know you enjoyed the relaxing atmosphere, the pools, and the convenience of our bicycles and shuttle service. It’s also wonderful to hear that our team made your stay even more special. We appreciate your feedback about the gym and will keep working to improve. We’re glad you could also experience the yoga session, and we look forward to welcoming you back for another peaceful and enjoyable stay!Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you very much for taking the time to share your detailed feedback and for rating your stay as “Great.” We’re delighted to hear that you enjoyed our spacious rooms and the peaceful surroundings.We sincerely apologize for the inconvenience caused by mosquitoes in your room and in the breakfast area. Your comments are truly appreciated and have been shared with our housekeeping and management teams so we can strengthen our pest-control measures and improve our cleaning procedures.We also thank you for your honest feedback regarding breakfast, which helps us identify areas for improvement to better serve our guests in the future.We’re glad to know that overall you had a good experience, and we truly hope to have the opportunity to welcome you back and provide you with an even better stay next time.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you so much for your heartfelt and detailed review!We’re truly honored to be your favorite place to stay in Hoi An. It's wonderful to hear you enjoyed the peaceful location, the spacious rooms, comfortable beds, great pools, and fitness area.What means the most to us is your kind words about our team — especially Tam at the restaurant. We’ll make sure your appreciation is shared with him and the rest of the team.We’re so happy to have welcomed you for the third time, and we can’t wait to see you again in a couple of months!Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you for taking the time to share your feedback.We're glad to hear that you appreciated our service and the cleanliness of your room. Your comments regarding breakfast and the bottled water provision have been noted — we truly value your suggestions as they help us improve.While our location offers a peaceful and relaxing environment away from the busy center, we understand it may not be ideal for everyone. We’ll do our best to enhance the overall guest experience and hope to welcome you back for an even better stay.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you very much for sharing your detailed and balanced review.We’re glad to hear that you enjoyed the cleanliness of the hotel, the beautiful rice field surroundings, and the convenience of our complimentary shuttle bus and bicycles. It’s also great to know that you liked the breakfast, especially the fresh fruits and omelette station.At the same time, we truly appreciate your constructive feedback regarding the distance from the Old Town, the coffee selection, service rating, and the need for mosquito repellent. Your comments are valuable to us and help us identify areas for improvement to enhance our guests’ experiences.Thank you once again for staying with us. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warmest Regards,Thuy Linh (Ms.)Front Office Manager

Response from Property: Dear Our valued Guests,Warmest greetings from Legacy Hoi An Resort !Thank you so much for your wonderful and detailed review! We're thrilled to hear that you had such a memorable 3-day stay at Legacy Hoi An Resort. It's great to know you enjoyed the peaceful atmosphere, our beautiful pools, and the overall relaxing environment. Your kind words about our friendly and welcoming staff truly mean a lot to us—they’re always happy to help and make our guests feel at home. We appreciate your feedback about the television and will certainly take it into consideration. We can’t wait to welcome you back for another relaxing getaway in Hoi An!Thuy Linh (Ms.)Front Office Manager