Mercure Tottori Daisen Resort & Spa

More suitable for self-driving, the surrounding environment is quiet and the bathhouse facilities are rich.

The surrounding environment of the hotel is comfortable, and the hot spring in the hotel is good, but it is only the same hot spring, with two hours for male guests and two hours for female guests. Breakfast has a wide variety and tastes good.

It's a shame because the food cost is high.

This is a stay for a tour. It has the feel of a resort hotel from the Showa era and is luxurious, but the building itself is old. The room is spacious and has everything you need. The view from the window is also wonderful. You can see Mt. Daisen, the city of Sakaiminato, and Nakaumi. The breakfast and dinner meals in the large dining hall were buffet style and were very delicious. The large public bath is also spacious, and you can enjoy both indoor and outdoor baths. However, since it is located on a hill with a great view, there are no convenience stores or restaurants nearby.　

There is almost no explanation about the inside of the building, and there are no detailed explanations in the room, so do you have to bring your own towel to the bathroom? Is it okay to eat in a yukata? I'm going to get my yukata in front of the elevator. Where are the amenities? The thing that disappointed me the most was that even though there were beer vending machines on each floor, there was a sign saying that beer sales had been discontinued, and it said to buy on the first floor, but when I went there, it ended at 9:00 pm. When I asked why I couldn't buy it from a vending machine, I was told that this was the rule.

I stayed for 5 consecutive nights in July on a tour that included sightseeing in the surrounding area. The Western-style room was spacious, but the building was old and the air conditioner was too effective, and there were no blankets on the bed, so I had to bring one because it was cold. Since it's old, I have an old type of key with a plate with the room number on it, and a safe key, so it can't be helped that it's bulky to carry around. When I asked if I could get ice, I was told that they sell 1 kg of ice for 300 yen at the front desk. i can't believe. When I tried to take it in a paper cup at the buffet venue, I was stopped. That means you can buy it. Dinner buffet was set for 4 out of 5 nights, but the ``seamount dish'' of half a crab and roast beef was included, but from the second meal onwards, the only thing that came with it was ``grilled turban shell'' which was cold. The next day, I only had “boiled red fish (frozen fish?)”. I've never had a dinner buffet on a tour where I've stayed for multiple nights before, but I've never been asked to change the menu to something cheaper in terms of ingredients, so what kind of treatment was this? I chose this tour because the dinner buffet looked delicious, but I'm disappointed. Another popular menu item is the Caesar salad, but the salad of boiled soybeans and konnyaku was hidden behind normal lettuce leaves, not romaine lettuce, and I was so happy when I put it in my mouth. Is Daiwa Hotel Headquarters aware that they offer this kind of menu? I regret choosing another tour. The only good thing is the staff at the front desk. They were very kind in responding to my concerns. The foreign nationals were very responsive and it was more than 4 star class.

Used this hotel with a friend for a 2 night 3 day trip to Shimane and Tottori. I made a reservation for the ``All-you-can-eat buffet of domestic beef, turban shells, and Daisen chicken'' and went to the dinner venue, but the food I was looking for was not there. When I asked the staff, they said, "That buffet is already over." Seriously, how did you manage to make a reservation for the buffet plan, which is already over? ? ? was. That's what I was looking for, and even though I booked an inconvenient hotel in the mountains. I asked the staff, but they only apologized in words. Is it a violation of the Act on Premiums and Representations? When I told him that I would like to consult with the Consumer Consultation Center, he responded with a mysteriously aggressive response. I can't help but think that they're taking advantage of the customers, and I couldn't sense any sincerity in the staff's response. The inside of the hotel, including its aging condition, is as other posters have written. It's old and dirty with stains on the floor. The only good things about it were the size of the room and the open-air bath. That's all ⭐︎2. And on the morning of check-in, the parking lot was difficult due to snow. Of course the main road had been shoveled, but the gentle slope connecting the entrance and parking lot was not shoveled to a large extent. The snow was compacted and felt slippery and dangerous. Since most of the guests are middle-aged and elderly, wouldn't it be very dangerous if the snow is not shoveled properly on such slopes? There didn't seem to be any staff members who could give that kind of attention, so I shoveled the snow myself. It looked like a big, long-established hotel, and there were tour groups there, so I honestly felt like the hotel had poor service. I don't feel like there is any corporate effort to improve the hotel's service. As other posters have written, they respond to customer feedback with a grain of salt, or from left to right. If I had read the posts here first, I wouldn't have made a reservation. It was a good learning experience. I will be contacting the Consumer Affairs Agency's Labeling Division (in charge of information management) and the Consumer Consultation Center soon. If you are thinking of staying here, we recommend that you reconsider.

I had a very comfortable time. I will use you again. Thank you very much.

Take advantage of national travel assistance. Both dinner and breakfast are buffet type. I thought I had booked a non-smoking room, but it turned out to be a smoking room. instead? I was upgraded to a suite room. Although I wasn't satisfied with it, I stayed the same. The room is on the top floor, a Japanese-Western style room with a sofa, and Mt. Daisen spread out right in front of you. You can enjoy a panoramic view of the Sea of ​​Japan from the chairs set up in the lobby on the opposite side of the same floor. The size and view are perfect, but the facilities are aging and have been neglected, the sofas and massage chairs are worn out, the paint on the fittings is partially peeling off, and there is a faint smell of cigarettes, making it impossible to offer products at regular prices. For dinner, there were several tables set up in the large banquet hall, and some of the tables had food on them, making it look like a school trip dinner. Customers are required to make reservations and enter every hour and a half, but seats are not replaced. This is simply to prevent crowding of customers. When a customer finishes eating, they put away their empty dishes and the next customer sits down. Employees do not wipe the tables or set them up at all. The contents of the food are also poor and not enjoyable at all. Even though it's the same buffet, the Suginoi Hotel in Beppu has a variety of contents and presentation methods, and on the other hand, it's fun to have a choice of buffets. I am fed up with the opportunism of hotels who are trying to cut personnel costs and handle the temporary large number of customers who come in through travel support. Same goes for breakfast. It's been a while since I had a meal that I didn't enjoy. By the way, the all-you-can-drink beer is 2,700 yen. Local craft beers on the menu are available for an additional charge. Considering the number of customers, there are only one beer server and one person in charge, so it can get crowded depending on the time of year. Everything is of a low standard of service. This hotel was developed and constructed along with a nearby villa area during the bubble period. It was set up like a high-end resort hotel, with meals served not only at the hotel restaurant but also at restaurants specializing in Japanese, Western, and Chinese cuisine. The last time I used it for skiing (more than 20 years ago...), the idea had already collapsed due to the collapse of the bubble economy, and several specialty food restaurants had already closed (this time, all of them were destroyed), but the current coronavirus pandemic Management seems to have become even more difficult. Although some guest rooms are being completely renovated (these are available for an additional fee), the overall deterioration of the hotel is unbearable. What will I do next? Will it just provide lodging at a low price, or will it maintain its function as a luxury resort hotel? Even though it's someone else's problem, I'm curious. Well, I was able to stay cheap this time by using travel support (discounts on lodging costs, coupons, discount coupons for local tourist facilities), so I'm pretty satisfied, but I don't think I'll ever use it at the regular price.