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When we arrived almost 2 hours past our check in time we were told that our room wasn't ready. No apologies, just that it had been a busy night. We were told it would be another 30-45 minutes. We sat in the lobby for 20 minutes before we had the idea of leaving our things behind the desk and heading out into town to wait. When I asked the front desk person about holding onto our things, he checked his computer and said, ”Oh, your room is ready!” Not sure he would have said anything to us if I hadn't asked. I asked to speak with the manager about receiving a discount on our room and was told he was in a meeting. He handed me the manager's card which I called and left a message. I explained my situation and told him I looked forward to speaking with him in the near future. He never called back and we never received any type of discount or acknowledgement about our situation. Bad service and shame on a manager for not having the guts to call and speak with me.

I had to postpone my review to put aside the emotions of the weekend. After arriving at the hotel late in the evening following my husbands brothers funeral and service. Finding no parking, we were told by reception to use a handicap spot. We had stayed at this Courtyard years ago and chose it knowing it had been newly renovated. The hotel lobby was inviting and modern decor filled the lobby. We checked in and went to our 4th floor room. Ready to go to sleep as soon as we could, we found there was no soap to get washed up. Then pulled back the covers to find that our bed was missing sheets. 3 -4 calls later, after the wrong size sheets were delivered twice, we finally got soap and the correct sheets. We had to make our own bed at 11:30pm. Then found a tick in the sheets. The next morning we made coffee… well, 1 cup. The coffee pot stopped working after the first cup was made. It seemed to have over heated. I skipped the shower after my husband reported finding hair wrapped around the shampoo dispenser. This hotel needs some quality control.

When I checked in I was told I was a gold a member but never received any perks for being a gold member. The TV didn’t work. I called to the desk to report it and was left on hold. No one came back. The next morning I reported it again and was told it would be fixed by the time I got back. Was gone 8 hours and tv still not fixed. I had to call down again and get really firm. Went out to dinner and when I got back I had different tv with the same dirty remote and it did t work to program the tv so had to go up to the tv to change the channel and volume. The bathtub had hair in it when I went to take a shower. I’ve stayed here a couple of times before but they don’t have to worry about me ever staying here again.

I have stayed in at least 20 residence inn’s along with several Hampton Inn Homewood suites courtyard in Fairfield inn I am a diamond Hilton member and a gold Marriott member. Yes residence inn would not deliver extra sheets and blanket for the pull out sofa which was unmade they did not have extra pillows besides the two pillows on the king bed. We had to go to the lobby to get the bedding. Room had no USB ports anywhere. The oatmeal at breakfast was terrible very watered down although the second morning it was better they had no salt and pepper the first morning and when I asked for some they brought one package of salt to the table for three adults they did not bring any pepper the milk was a gallon of 1% or a gallon of skim milk I think the book “big big fat lie is“ is correct so I want whole milk if you want one percent or 2% you can mix that with skim. The next day they served only skim milk and 1% hard to make high fat content with that which is healthier for you arteries and your diabetes. I am a physician who stays up-to-date not somebody who believes in the big fat lie from General Mills in the American Heart Association from the 1960s. The second morning they had one grinder of salt and pepper instead of individual packages. It did not produce fine graded salt and was not a sanitary is the individual packages. So overall it is still a residence inn and in my opinion better than a lot of other hotels but because of service I would have to read it worse one of the worse places I have stayed in out of the ones mentioned. And a double the price it is far worse than “Americas best value hotel“ a new chain that I haven’t yet found in the east

This day was comfortable. Staff was very courteous nice. The place was very clean and the location was perfect. A lot of great restaurants around with great food. Easy to get around location was downtown. Everything was easy to get to.

Except for a bit noisy on the side of the road, everything else was good and the breakfast was very rich! The room has microwave, refrigerator, induction cooker, tableware, you can cook your own! Convenient transportation, opposite the train station and bus station.

Every time I go to Worcester, this hotel is my favorite. Convenient parking, large hotel rooms, and good breakfast. You can have a very nice breakfast for 12 yuan.

This place is starting to show its age after a renovation a few years back. We recently stayed in room 109, and had multiple issues. The bi-fold door on the closet was off its track. I tried to fix it myself, but was not able to get it put back in place. The bathroom vent fan did not work. The tub drained slow to the point you stand in a few inches of water while taking a shower. The shower floor was extremely slippery, which was surprising to us given that this room is set up for accessible visitors. The bathroom door squeaked pretty loudly when you moved it. The room smelled vaguely of cigarette smoke, surprising for a 100% smoke-free building, but customers smoke just outside the entry doors and thus the smoke seeps in. I was not able to use the WiFi in our room as my laptop warned that it wasn't secure and wasn't safe - not usually a problem at other hotels. My phone connected fine, but I decided to just use 4G as it was faster and more secure. When we checked in, the desk staff was wearing a mask, but when we checked out, the young woman at the front desk had no mask on, despite signs all over the lobby stating masks were required. May not be the fault of the hotel, but the clientele this place attracts is starting to go downhill. Too bad, because the location for this place is pretty convenient and it has good parking.

This hotel is very clean and the staff are very courteous. Its got a great location near allot of shopping plazas and good restaurants.