Kuching Homestays

"Overall, I had a very good stay. The accommodation was comfortable, clean, and the amenities provided were complete, which made my stay enjoyable. However, I experienced some issues with the communication and information provided before check-in. Firstly, the booking on the Trip app stated that free parking was available. However, upon arrival, I was informed that parking was not free and that I had to pay. This information should be updated to avoid confusion for future guests. Secondly, I was informed that I would receive the check-in guidelines one day before arrival, but I did not receive them until I contacted the management myself via message and phone call. There was also inconsistent information regarding the security deposit. One day before check-in, I was informed via chat that the deposit was RM100. However, the PDF document sent during check-in stated that the deposit was RM200. I paid RM100 based on our earlier conversation, but I was confused by the difference. I would recommend updating all information on the Trip app and in your check-in documents to ensure consistency. This should include parking fees, security deposit amounts, house rules, additional charges, and any check-in or video guidelines. Providing accurate and consistent information will help create a smoother experience for future guests."