worldandbeyond
I booked a 4-night stay and would like to share my experience for the benefit of both the management and future guests. This review is written objectively, as other tenants can also confirm some of these concerns.
Day 1:
There was an issue with the access password provided, which turned out to be incorrect. It took about an hour and a half before I was finally able to enter the room, thanks to the kind assistance of other guests. I hope future check-ins can be smoother by verifying codes beforehand.
Day 2:
My bag was mistakenly transferred to another room on a different floor without any prior notice. This caused unnecessary worry and confusion. A simple update or message before moving personal belongings would be greatly appreciated, along with a courteous acknowledgment of the inconvenience.
Day 3:
I was asked to transfer again, but the process was stressful. One of the assigned guests refused to move, which led to raised voices and tension for nearly an hour. I was brought to two other rooms, but one declined to accept an additional guest. Eventually, I was relocated to a different dorm setup with four occupants (instead of three as originally booked). Management refunded 40% of my payment for that night, which I appreciated. I recommend clearer communication and coordination before moving guests to prevent similar situations.
Day 4:
While I was informed in advance about my next room, I noticed that the blanket provided was not freshly replaced. Unfortunately, it caused some skin irritation on my legs. Ensuring that linens are freshly laundered between guests would make a big difference in comfort and hygiene.
Overall:
I appreciate the staff’s effort in assisting me through the changes, but the experience was quite inconsistent. With better communication, proper coordination, and stricter cleanliness checks, the stay could have been much more comfortable. I hope this feedback helps improve the service for future guests.
Thanks to my resilient bag. You have witnessed all the unfortunate experiences I had most especially the other guest who yelled at me even if it was not my decision to move to another room.
