Kowloon Shangri-La, Hong Kong

This is an old, established hotel in Hong Kong, and while it's been around for a while, its location and room size are definite strong points. The breakfast and evening cocktails at the Horizon Club offer exceptional value and quality, especially for Hong Kong. Tony, who handled our check-in on the 20th floor of the Horizon Club, left a particularly deep and positive impression. His professionalism and service attitude were outstanding, perfectly showcasing the expertise and high standards expected of a five-star hotel employee. His gentle smile and warm demeanor truly enhanced our trip to Hong Kong. However, there were also some negative experiences. On September 7th, a young female usher at the breakfast restaurant on the second floor had a very cold attitude. After we told her our room number in Chinese, she acted as if she didn't understand. Only after we repeated it in English did she acknowledge us, leading us to our table expressionlessly. Ironically, when she asked what we wanted to drink, she spoke fluent Chinese. I lived in London for two years, and even British service staff wouldn't have an attitude like hers. Furthermore, Hong Kong has been reunited with China for 20 years; if she can't even understand a room number, it suggests she's not suited for service work in a hotel. I don't understand why the Shangri-La Hong Kong would employ such staff. I will also be sending an email to Shangri-La headquarters to complain. Aside from this one flaw, everything else was excellent.

The hotel's location is excellent, making it convenient to get anywhere. The Victoria Harbour view is unbeatable. The hotel facilities are complete, and the small details are well-considered. The service quality is also good.

I rarely write reviews, but this stay was incredibly satisfying and definitely deserves a great one. First, they upgraded our room and even gave us a small gift for our wedding anniversary. We traveled with our baby, and they thoughtfully prepared baby toiletries, a baby bathtub, and bed rails. Every staff member we encountered was warm and polite. The breakfast was also rich and delicious. We'll definitely go back next time!

Our stay was absolutely delightful! The hotel environment was comfortable, and our room was spotless. The staff were all incredibly friendly, welcoming, and their service was very thoughtful. A special thank you to the hotel team for taking such good care of our family. We were traveling with two children, and the hotel thoughtfully helped coordinate our room and bed arrangements, ensuring we had a very comfortable stay. It also happened to be our daughter's birthday month, and the hotel went above and beyond by preparing a birthday cake for her. This created such a warm and memorable experience for our whole family. We are truly grateful for the hotel team's attentiveness and meticulous arrangements! The hotel's location is also incredibly convenient, and the room offered beautiful views. Coming back to the room in the evening, sitting in the living area, admiring Victoria Harbour, and enjoying a drink while relaxing with family was incredibly pleasant. Overall, this was a very enjoyable stay. Thank you to every member of the hotel staff for their warm service, which made our trip to Hong Kong even better. We will definitely consider staying here again on our next visit to Hong Kong and will recommend it to our friends and family!

Excellent central location with top-notch facilities and exceptional service. We felt incredibly comfortable throughout our stay. From the front desk reception to tour information, luggage handling, taxi services, and room service – everything was delivered with genuine sincerity. A truly wonderful experience.

The hotel is old and run down, with peeling leather furnishings. The middle-aged woman at the front desk had a terrible attitude. The room reeked of dampness, mold, and cigarette smoke. There was no bottled water, only a water dispenser, and I'm unsure how often the filter is changed. It was a very poor stay for 1200 yuan/night.

The location is great, making it very convenient for getting around. The Tsim Sha Tsui MTR station is right outside, and Victoria Harbour is just a footbridge away. There are also many good restaurants within a few minutes' walk. It's suitable for families traveling with elderly people and children. However, the facilities are a bit old and the air conditioning can be noisy. The sea-view room itself is quite nice, and the scenery is beautiful.

The room was quite spacious, equipped with a temperature-controlled water dispenser, a coffee machine, and universal adapters. The location is super convenient, with a subway station right outside the door and an airport bus stop directly across the street. There's a hotel skybridge that leads directly to Victoria Harbour, and it's super close to the Bruce Lee and Anita Mui statues. K11 is also incredibly convenient for dining and shopping.