Guest User
February 7, 2026
The bath towels were so frayed they looked like tassels. Other than that, everything else was just okay, nothing special.
However, when I asked about the late check-out until 3 PM, they were evasive and wouldn't confirm if it was possible. On the day of check-out, I called the front desk to confirm, and they told me that checking out after 12:30 PM would incur a fee. So, which statement is true, Ctrip's or the hotel's? In the end, I had an unexpected period and stained the sheets and duvet cover, costing me a 500 cleaning fee. I stored my luggage for half an hour, and they gave me a small card saying it was 50 per item. I was genuinely worried they'd charge me again (but they didn't in the end).
Regarding the "Extended stay enjoy late check-out until 3 PM (subject to room availability)" advertised: If checking out after 12:30 PM incurs a fee, then I really think they shouldn't mislead guests by advertising late check-out until 3 PM as a special feature.
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