Best Western Hotel Causeway Bay

Best Western Hotel Causeway Bay Reviews

Best Western Hotel Causeway Bay

Cheung Woo Lane, Canal Road West, Causeway Bay, Hong Kong (38 Bowrington Road, Causeway Bay) (Check-in on the 3rd floor), Wan Chai District, Hong Kong, ChinaView hotel details
Best Western Hotel Causeway Bay
Best Western Hotel Causeway BayBest Western Hotel Causeway BayBest Western Hotel Causeway Bay
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Guest Reviews of Best Western Hotel Causeway Bay

7.8/10
Good
3127 reviews
Verified reviews
Location8.2
Amenities7.3
Service7.8
Cleanliness7.8
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All reviews(3127)
Positive reviews(2734)
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Easy to get around(249)
Small room size(248)
Convenient for shopping(100)
Close to metro(88)
Nice sea view(18)
Clean pool(17)
Great swimming pool(17)
Negative reviews(390)
Guest User
Superior City View Room
Stayed in May 2026
Solo traveler
30 reviews
9.7/10
Amazing
Posted on Jun 10, 2026
This is an older hotel, but the facilities have improved somewhat since my last stay. The biggest highlights are still the value for money and its excellent location. It's a ten-minute walk from the subway station, making it convenient to get anywhere. There are also plenty of restaurants and shopping malls nearby. If you don't mind older facilities, it's a very suitable place to stay when traveling.
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Response from Property: 感謝閣下對華麗銅鑼灣酒店所發表的寶貴意見。閣下的滿意度對我們至關重要,本酒店一直會為房間進行翻新改善工程,以為客人提供最佳的住宿體驗。我們希望閣下很快會再次光臨。讓我們有機會為閣下提供更卓越的體驗。如果本人能提供任何協助,請隨時直接與本人聯絡。再次感謝閣下的寶貴意見。
Guest User
Deluxe City View Room
Stayed in Apr 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jun 3, 2026
Great location! It's a five-minute walk to Times Square from where the shuttle drops you off, and there are plenty of food options nearby. Causeway Bay MTR station is about a seven or eight-minute walk. For the price, it's really good value, even cheaper than hotels on the mainland. The bed is a bit small, but for Hong Kong where space is at a premium, it's perfectly fine. Slippers are provided, but remember to bring your own toothbrush and toothpaste.
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Response from Property: Thank you for your valuable feedback on the Grand Causeway Bay Hotel. Your visit is very important to us, and we value your feedback highly. By telling us what you enjoyed and where we can improve, you are helping us provide a better experience for you and other guests in the future. We hope you will visit us again soon. Please feel free to contact me directly if I can offer any assistance. Thank you again for your valuable feedback.
Guest User
Superior City View Room
Stayed in Apr 2026
Traveling with friends
4 reviews
9.2/10
Great
Posted on Jun 7, 2026
Better than expected, a really great experience! 👍 It was clean and tidy, the service was excellent, and there were lots of fun places nearby. My only minor gripe is that there isn't a gym; it would be perfect if I could get a workout in. I'd definitely choose to stay here again, haha.
Original textTranslated by Google
Response from Property: Thank you for your valuable feedback on the Grand Causeway Bay Hotel. Your visit is very important to us, and we value your feedback highly. By telling us what you enjoyed and where we can improve, you are helping us provide a better experience for you and other guests in the future. We hope you will visit us again soon. Please feel free to contact me directly if I can offer any assistance. Thank you again for your valuable feedback.
Anonymous User
Deluxe City View Room
Stayed in Apr 2026
Couple
84 reviews
8.0/10
Very good
Posted on May 28, 2026
Good condition and services Very clean and comfortable. Easy transportation for MTR, tunnel bus, So many Shopping centres and food centers All things are supplied enough in the room. Two receiptionists have good service manner. High efficiency and check in and out very fast, no queue here
Response from Property: Dear Sir/ Madam, Thank you for your valuable comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can provide any assistance, please don't hesitate to contact me directly.Thank you again for your valuable comment. We appreciate your loyalty to our brand.Sincerely,Eros LaiFront Office Manager
Anonymous User
Deluxe City View Room
Stayed in Apr 2026
Solo traveler
1 reviews
7.0/10
Posted on May 26, 2026
Check in was smooth and fast. Few minutes away from subway station and major shopping district (causeway bay). Room was average, decent size. Air-conditioning wasnt comfty enough. Bed wasn't that comfty( 2 single beds put together that won't even stay in place if you move around). Bathroom was ok, but have that moldy smell especially the shower curtain.
Response from Property: 感謝閣下對華麗銅鑼灣酒店所發表的寶貴意見。閣下的光臨對我們至關重要,我們非常重視您的回饋。透過告訴我們閣下滿意的地方以及我們需要改進的空間,閣下正在協助我們在未來為閣下和其他賓客提供更優質的體驗。我們希望閣下很快會再次光臨。如果本人能提供任何協助,請隨時直接與本人聯絡。再次感謝閣下的寶貴意見。
Meiqinggenfuyoude
Superior City View Room
Stayed in Apr 2026
Business traveler
117 reviews
8.5/10
Very good
Posted on May 19, 2026
The hotel rooms are high floors has a good view above. The room size is a bit small. But it’s enough to just stay an over night.
Response from Property: Dear Sir/ Madam, Thank you for your valuable comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can provide any assistance, please don't hesitate to contact me directly.Thank you again for your valuable comment. We appreciate your loyalty to our brand.Sincerely,Eros LaiFront Office Manager
Guest User
Superior City View Room
Stayed in Apr 2026
Solo traveler
3 reviews
5.2/10
Posted on Jun 1, 2026
This hotel is located right next to Canal Road in Causeway Bay, near the famous Ngo Keng Kiu (Goose Neck Bridge) where 'villain hitting' takes place. The area is very lively, with plenty of options for food and shopping, making life very convenient. It's also very close to Times Square, just across Goose Neck Bridge, though it's not particularly close to the Causeway Bay MTR station. The guest rooms are extremely small, and the shower space in the bathroom is so tiny it makes showering very inconvenient. The towels and bath towels are old and not made of pure cotton, which makes them quite uncomfortable to use. There's also a stale, poorly ventilated smell in the room. Despite all this, it's a quiet stay with no disturbance from other guests. If you're traveling solo and prioritize convenience for exploring, this could be an option.
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6/7
Response from Property: 感謝閣下對華麗銅鑼灣酒店所發表的寶貴意見。本人謹代表我們整個團隊,為未能達到閣下的期望深表歉意。閣下的滿意度對我們至關重要,我們將利用閣下提供的意見進行改進,以確保日後能為賓客提供更優質的體驗。我希望閣下能考慮再次入住,讓我們有機會為閣下提供更卓越的體驗。如果本人能提供任何協助,請隨時直接與本人聯絡。再次感謝閣下的寶貴意見。
Anonymous User
Superior City View Room
Stayed in Apr 2026
Solo traveler
17 reviews
8.7/10
Very good
Posted on May 15, 2026
This hotel in Causeway Bay is a hidden gem when it comes to pricing, even cheaper than many hotels in Shenzhen. It's located near a wet market, so while the streets aren't the cleanest, it's super convenient for grabbing food and essentials. The biggest drawback is the air conditioning – it's incredibly loud, so light sleepers beware. It's a bit of a walk to the MTR station, but public buses are easily accessible. For airport transfers, the bus is more convenient than the MTR; the drop-off point is as shown in the picture, and the pick-up point is about a 10-minute walk from the COFCO Tower.
Original textTranslated by Google
Response from Property: Dear Sir/ Madam, Thank you for your valuable comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can provide any assistance, please don't hesitate to contact me directly.Thank you again for your valuable comment. We appreciate your loyalty to our brand.Sincerely,Eros LaiFront Office Manager
LatinoJuan
Deluxe City View Room
Stayed in Apr 2026
Traveling with friends
2 reviews
10/10
Outstanding
Posted on May 11, 2026
Oh man, this place was such great value for the view! We paid almost nothing in one of the most expensive cities in Asia and got a terrific view out of it! Being perfectly honest, I wasn't a big fan of the hotel's look and always having to take two elevators to get to my room, but I paid a certain price and this hotel delivered very well there. Even the breakfast was good and affordable.
Response from Property: Dear Sir/ Madam, Thank you for your valuable comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can provide any assistance, please don't hesitate to contact me directly.Thank you again for your valuable comment. We appreciate your loyalty to our brand.Sincerely,Eros LaiFront Office Manager
Ck Chuah
Superior City View Room
Stayed in Mar 2026
Business traveler
24 reviews
10/10
Outstanding
Posted on Apr 2, 2026
This hotel in Causeway Bay, Hong Kong offers incredible value for money. The price is right, and the location is fantastic! There are tons of places to eat nearby, including many dai pai dongs and tea restaurants right downstairs. Times Square is also just a stone's throw away. The location couldn't be better. I'll definitely be staying here again.
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6/15
Response from Property: Dear Sir/ Madam, Thank you for your valuable comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can provide any assistance, please don't hesitate to contact me directly.Thank you again for your valuable comment. We appreciate your loyalty to our brand.Sincerely,Eros LaiFront Office Manager
Guest User
Superior City View Room
Stayed in Apr 2026
Couple
8 reviews
10/10
Outstanding
Posted on May 11, 2026
The Location ist perfect, everything in Hong Kong ist easily accessable. There are a Lot of Restaurants and Shops around. The room was Clean and big enough, the room was Made Up every day. We would recommend this Hotel
Response from Property: Dear Sir/ Madam, Thank you for your valuable comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can provide any assistance, please don't hesitate to contact me directly.Thank you again for your valuable comment. We appreciate your loyalty to our brand.Sincerely,Eros LaiFront Office Manager
Benny_traveler1031
Sky Villa
Stayed in Apr 2026
Solo traveler
37 reviews
7.5/10
Posted on May 6, 2026
I booked the sky villa. It has spectacular view. Not just you can see the famous horse race course in happy valley, but also you can see the Victoria harbour. Outdoor Jacuzzi is nice. The room itself is small and old. But the view can make up for the price.
Response from Property: Dear Sir/ Madam, Thank you for your valuable comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can provide any assistance, please don't hesitate to contact me directly.Thank you again for your valuable comment. We appreciate your loyalty to our brand.Sincerely,Eros LaiFront Office Manager
Traveling Teacher
Superior City View Room
Stayed in Apr 2026
Couple
16 reviews
10/10
Outstanding
Posted on May 4, 2026
The location is excellent just a short walk to the subway and close to a major bus stop with routes to many parts of the city. The area is surrounded by restaurants, so finding a late‑night meal is never a problem. The room is definitely worth the price; this is Hong Kong, after all, where space is a luxury. It was quiet, comfortable, and came with a nice view. The staff were friendly and accommodating throughout my stay. I’ll definitely book here again on my next visit.
Response from Property: Dear Sir/ Madam, Thank you for your valuable comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can provide any assistance, please don't hesitate to contact me directly.Thank you again for your valuable comment. We appreciate your loyalty to our brand.Sincerely,Eros LaiFront Office Manager
Guest User
Superior City View Room
Stayed in Mar 2026
Solo traveler
3 reviews
8.5/10
Very good
Posted on May 2, 2026
Room perfect for 1 or 2 slim people environment so silent near the local restaurant and not far from Time Square department store. Walking to subway may take 5-10 min.
Response from Property: Dear Sir/ Madam, Thank you for your valuable comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can provide any assistance, please don't hesitate to contact me directly.Thank you again for your valuable comment. We appreciate your loyalty to our brand.Sincerely,Eros LaiFront Office Manager
Guest User
Superior City View Room
Stayed in Mar 2026
Business traveler
21 reviews
2.0/10
Posted on May 3, 2026
The facilities are outdated, and the hygiene is pretty subpar. The room was tiny, and the service attitude was really poor. Breakfast had very few options, barely enough to fill you up; the plain congee was just white water, and there was no bread. The only upside was its proximity to the exhibition center. I stayed here for four nights, and because breakfast was so unsatisfying, I tried to cancel one night with breakfast included. However, the hotel cited a 'tyrannical clause' saying it couldn't be refunded, meaning I had to pay double for one night just for one customer. This place is a rip-off. Consider it a lesson learned. After I emailed the hotel, I received several spam emails. In the end, Trip.com customer service politely stepped in to resolve the issue. This experience really soured my impression of Hong Kong.
Original textTranslated by Google
Response from Property: Dear Sir/ Madam,Thank you for your valuable comment regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Eros LaiFront Office Manager