TL;DR: Would not recommend booking. The location is great and very convenient for the MTR, but the service experience was poor. As young travelers from mainland China, we felt treated differently. For the same price point, avoid this hotel if you can.
Location:
Excellent location, just a block away from Victoria Harbour and only a few minutes' walk from Exit P2 of East Tsim Sha Tsui MTR Station. High-floor rooms offer night views, but lower floors do not. We booked a family room and were assigned to the 6th floor without being asked about our preferences regarding floor height, interior/exterior windows, or quietness. Later in the elevator, we met a Cantonese-speaking lady who told us the front desk had upgraded her to a high floor. We couldn't help but wonder if our mainland background led to us not being asked about our preferences; we certainly didn't experience that level of service.
Check-in & Luggage Storage:
If you book two consecutive nights separately, you must extend your stay at the front desk the next morning. Make sure to allow plenty of time for check-in and stay extensions (depending on luck, it takes about 10 minutes, but if the concierge desk is unattended or the staff is inexperienced, it can take longer—we suggest budgeting 20 minutes). Luggage storage is available before check-in and after check-out; bags are locked together with a cable, which feels quite secure.
Service: Poor!
If you speak Mandarin, customer service is virtually nonexistent, presenting a stark contrast to how foreigners and locals are treated. The male staff member who checked us in on the first day explained everything clearly, which was good. However, when extending our stay on the second day, we explicitly stated we were extending, but the female staff member with short hair seemed not to listen closely and failed to look up our previous reservation. She initially processed it as a brand-new check-in rather than an extension. When we noticed we weren't kept in our original room, we inquired again, but she insisted we hadn't mentioned it beforehand. We weren't charged a deposit on day one, but during the extension, she initially demanded HKD 1,000, then dropped it to HKD 500. The policies felt arbitrary, making the whole experience quite unpleasant. For fellow travelers from mainland China checking in or extending stays, I strongly advise repeatedly confirming your requests, clarifying the deposit amount, and confirming the refund method to avoid errors or hassles.
When retrieving our stored bags at check-in, the front desk told us to wait for the concierge. After waiting over ten minutes with no staff in sight and no one addressing us, we went back to the front desk. They claimed, "That's impossible, someone is always there," leading to several back-and-forth trips. When we asked if our bags could be sent up, they refused, saying they were too busy, so we had to haul three heavy suitcases up to our room ourselves.
Disposable Amenities:
Disposable slippers, toothbrushes, and other amenities are provided, but you must fetch them from the front desk yourself. Inquiries about having them delivered to the room were denied; grab them at check-in to save yourself a trip down.
Room Size & Amenities:
The room is quite spacious by Hong Kong standards and includes a mini-fridge, bathtub, wardrobe, and in-room safe. The hairdryer has very weak airflow (better bring your own), but the shower water pressure is great, and the toiletries are decent.
Overall, our few days in Hong Kong were delightful—the city is clean, great for shopping, Victoria Harbour is stunning, and the locals are polite and orderly. Looking back, our interactions with the hotel staff were the single most unpleasant part of our trip. Giving 2 stars solely for the room size and location. Sharing my genuine experience for your reference.
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