Lan Kwai Fong Hotel @ Kau U Fong

Room: The hotel is located near Lan Kwai Fong in Central. I hadn't originally planned to stay here, but my friend booked a room in advance, so we decided to stay together and booked it directly through Ctrip. The room itself was very small. Facilities: The hotel lacked basic amenities. This was my first time staying in a hotel that didn't provide toothpaste and toothbrushes. When I called, I was told I had to buy a set for 5 yuan. All the outlets were three-pronged, so guests from mainland China would need an adapter. None of this was mentioned or hinted at in the hotel's online description. Moreover, when I called the hotel via Ctrip, the person on the other end hung up after hearing me speak Mandarin. I finally got through by calling from the room's landline, which was very frustrating. Service: The worst part was the lack of basic professionalism from the hotel staff. Check-in was incredibly slow (I placed the order at the front desk at 2:44 PM, waited three or four minutes for the previous guests to finish, was charged a service fee at 2:57 PM, and then finally received the room card). This speed was really slow. And throughout the process, there was not a single smile. When we simply asked if it was ready, we were told, "You just placed the order; I'm already processing it very quickly. We have to do it step by step." The tone made me feel like I was wrong for asking, and it was all my fault for having just placed the order and not waiting quietly. Also, I was inexplicably charged some kind of service fee, although it was only around thirty-something yuan. But later, when I spoke to my friends, I found out they weren't charged this fee, which made me wonder if this is how hotels in Hong Kong are. The experience was absolutely terrible. P.S.: The foreign guests before me were greeted with incredible warmth and patience, even offered coffee. The contrast was just baffling.

This hotel has a very Chinese aesthetic, and there are a lot of foreigners, so you'll often find queues for check-in and check-out because it's so busy. The room was a bit small, but the bathrobe was really comfortable. They have a water filter with temperature settings, which saves you from buying bottled water. Disposable slippers are provided, but remember to bring your own toothbrush and toothpaste. Breakfast is on the 4th floor, with plenty of sunlight and a good selection.