Hotel COZI Harbour View

This hotel, with its 852 rooms, certainly doesn't lack individual travelers from Ctrip! Indeed, it hosts many tour groups! Over 8000 reviews attest to guests' fondness for this hotel! However, a look at the negative reviews is quite telling! A 4.1 rating is considered high for a hotel in Hong Kong... One particularly memorable 1.5-star review mentioned a smoke smell in the room! After seeing a fan meet-up, I temporarily chose this hotel (mentally prepared). Upon arrival, it was nearly midnight. The front desk staff immediately asked for 'ID' without any greeting or polite language. She was very terse with her words. I could tell she was tired and eager to finish her shift by midnight... We were also very tired! Sticking to the principle of avoiding trouble when possible, I *did not* file a complaint. After showering, I discovered black marks on the bedsheets... The hotel sent a housekeeper to check. At that moment, I asked to speak with the duty manager! During the conversation, the person surprisingly said, 'The manager won't come to the room, the manager is very busy, and requesting a room change (without asking for an upgrade) is impossible today because the hotel is full. We can only change the sheets and duvet covers. And even if the manager came, she would be the one changing the sheets!' She also confirmed that the person who called the room was just the front desk staff, not the manager! That feeling of being coerced was truly speechless! It felt like a common occurrence! You shouldn't put bedsheets with obvious black stains on the bed when making it up (she then said that when housekeeping is busy, they can't pay attention). She also claimed their laundry facility is a major one... A major facility produces these results?? Previous comments in the review section mentioned 'bedding looking unwashed...' It seems this isn't an isolated incident, and this issue is a recurring one! As everyone knows, after housekeeping completes their work, the housekeeping department has a review process and even spot checks! We guests understand and appreciate the busyness and hard work of your housekeeping staff! But have you ever considered how a guest feels when they pull back the bedding to reveal glaring black marks on pristine white sheets? 💢💢💢 You are also an excellent and experienced hotel professional (evident from your professional bed-making skills). At that moment, I truly wanted to contact Ctrip concierge to cancel and switch hotels... If it weren't for a certain other hotel being closed for renovation... I wouldn't have bothered coming all the way to this hotel at this late hour to endure such frustration! Just then, the night duty manager of the hotel arrived in the room... He said a room was already prepared (actually, we no longer wanted to move). He then insisted we go check out the room, and his attitude was incredibly sincere! What was completely unexpected was — the new room was a sea-view room! I never thought the duty manager's solution would be an upgrade (I wonder if he was the same thin, arrogant man in a suit uniform mentioned by the guest who complained about the smoke smell). I also informed the manager about the check-in situation (*without filing a formal complaint*). The manager didn't side with the hotel staff but also skillfully upheld the hotel's image, saying he would verify... Anyway, there are surveillance cameras. Guests have no need to flatter or disparage; we are all just passing through, minding our own business, and simply reporting the facts... I'm writing this honest review for everyone's reference. My experience during this stay showed that the night duty manager at this hotel is very professional in his work! His words were very appropriate! His attitude was very sincere! He effectively maintained the hotel's image and reputation! He was a young, slender man in a short-sleeved shirt uniform, wearing glasses! The hotel's sea view is indeed good... Different from the Peninsula's direct Victoria Harbour view... Changing positions to see Victoria Harbour also offers a unique scenic beauty! The room facilities are very new (the green plastic chairs are a bit crude, though) and there were no issues of outdated or aging facilities as rumored! The room decor is simple and stylish! The room size at 18 square meters is indeed much larger than comparable 4-star hotels in Yau Tsim Mong which are typically 13 square meters! If you're looking for an affordable stay near Kwun Tong, the value for money is quite good! Of course, on the day of my stay, I also saw prices like 1300 as mentioned in previous reviews! This hotel's sea view and hardware are both good! As for the service, that depends on who you encounter... Checking into a hotel is always like opening a blind box! The hotel's night duty manager perfectly resolved the issue! I also did not take the compensation offered by Ctrip! Ctrip has always been very useful! Ctrip concierge has also always provided excellent service! Thank you, Ctrip, for providing this platform for guests to honestly share their real experiences! 'There's no such thing as pure gold; no one is perfect.' A hotel that addresses problems without shirking responsibility is a good hotel in the eyes of guests. The hotel's night duty manager deserves a 5.0-star rating! Before I left the room that night, he repeatedly said to call him if I had any issues... I would like to express my gratitude to the night duty manager for his coordination that night! It was almost 1 AM, so I didn't get a chance to say 'Ng goi saai' (thank you very much) to him! He would be off work in the morning, and I would check out at noon, so I wouldn't see him again... I look forward to meeting him next time!!

The first room had a lot of hair in the bathroom that clearly hadn't been cleaned. I told the front desk, and they moved me to a suite, which was a quick resolution. The hotel's decor and facilities are a bit dated. It's about 400 meters from Ngau Tau Kok MTR station. A great plus is that the hotel is very close to the waterfront, perfect for a walk!

The room was spacious enough, and the floor-to-ceiling bay window offered a great sea view. With a king-sized bed and a smaller bed, it was perfect for a family trip. There were plenty of restaurants nearby, making dining and shopping very convenient. It was also very quiet at night. The only downsides were the lack of tissues and bottled water in the room, which was a bit inconvenient.

The hotel is conveniently located between Ngau Tau Kok and Kwun Tong MTR stations. There's a restaurant right outside to the right, and both bus and MTR transport are easily accessible. In the evenings, you can also enjoy a stroll along the Kwun Tong Promenade.

Booking two double rooms for 600 in Hong Kong is an absolute steal, offering incredible value for money. The hotel also provides a buffet breakfast, and right next to it on Kwun Tong Road, there are tons of eateries. A short walk takes you to APM mall, which has plenty of shops and places to explore. We checked in promptly at 2 PM. The hotel lobby has seating, and you can also store your luggage there and go out to explore before coming back later to check in. The hotel's location isn't out of the way; it's just a few hundred meters from the Ngau Tau Kok MTR station. It might be a bit further from the usual tourist spots, but not significantly so, and getting around by MTR or taxi is quite convenient.

Overall, it's pretty good, though the location is a bit out of the way. It seems to be about an 8-minute walk from the nearest MTR station (Ngau Tau Kok). However, considering the price and other factors, it's still acceptable. The sea view from the window is nice.