Naruto Inn

Naruto Inn Reviews

Naruto Inn

Room B4- Room C4, 10F, Tsim Sha Tsui Mansion, No.83-97 Nathan Road, Yau Tsim Mong District, Hong Kong, ChinaView hotel details
Naruto Inn
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Guest Reviews of Naruto Inn

7.9/10
Good
605 review
Verified reviews
Location8.9
Amenities7.3
Service7.9
Cleanliness7.5
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All reviews(605)
Positive reviews(547)
Reviews with photos/video(145)
Easy to get around(133)
Convenient location(105)
Close to metro(84)
Great value for money(68)
Friendly staff(53)
Small room size(28)
Would stay again(22)
Luggage delivery service(10)
Negative reviews(58)
Paul Qing
Twin Room (No window)
Stayed in Dec 2025
Family
14 review
8.0/10
Very good
Posted on Jan 23, 2026
Great location, and the room was clean despite being a bit small. Just a heads-up that the ventilation fan was a bit noisy.
Original textTranslated by Google
Response from Property: Thank you. I suggest new guests add the owner on WeChat before checking in, as Ctrip doesn't provide direct phone numbers. All rooms in this building are guesthouses, not hotels; younger guests will find this type of room more comfortable. Note that insurance is required for cancellation or changes. Double/single rooms only have one 1.2-meter wide bed. Luggage storage is free before check-in and after check-out. The Ctrip review team and managers have significant room for improvement in handling issues and resolving problems. Some reviews are due to guests wanting to cancel or postpone due to their own mistakes (but without prior insurance), which the hotel disagrees with, resulting in low ratings and negative reviews. Some guests even try to get a refund and dine/dash, which is unfair to the hotel! I suggest that Ctrip allow hotels to provide reviews and ratings for each registered guest after check-out. Low-rated or a few poorly rated guests should be barred from enjoying discounts or booking rooms and flights on the Ctrip platform...
Guest User
Small Double Room
Stayed in Nov 2025
Couple
2 review
5.5/10
Posted on Jan 2, 2026
The location is the only real highlight of this accommodation. It’s excellent, with a Michelin-listed dumpling restaurant right downstairs and free drinking water available. Unfortunately, everything else was rather disappointing. The bathroom is run-down, cleanliness was only average, and there was a lot of dust in the air — enough to trigger an allergy for my partner. Wi-Fi barely worked or was extremely unstable. We were upgraded from a twin to a triple room, which was acceptable for two people, but a standard twin room would have been very tight even for two. Overall, great location, but I would choose a different hotel next time.
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
Guest User
Small Double Room
Stayed in Nov 2025
Traveling with friends
6 review
7.5/10
Posted on Jan 8, 2026
Good value for the price. The room was generally clean, although the sheets were not changed at first, but the staff was responsive when we asked. The hotel is very well located in Hong Kong, right next to a metro station.
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
JALMEX
Twin Room (No window)
Stayed in Sep 2025
Couple
7 review
3.5/10
Posted on Oct 30, 2025
The hosted has very low English language education, we found insects in the room, cockroaches, diary room, several times we asked for cleaning, the photos in the “trip” are fake versus real . I wish trip can punish them and return party of my money, this hotel is a chatter management. I don’t recommend this place . Terrible
Response from Property: Thank you. I recommend new guests add the hotel owner before checking in, as Xiecheng doesn't offer direct numbers. All rooms in this building are guesthouses, not hotels, so young people may find this type of room more comfortable. Please note that cancellations or changes to reservations require insurance. Double rooms only have a single 1.2-meter-wide bed. The hotel offers free luggage storage before check-in or after check-out. The Ctrip review team and its staff have much room for improvement in their handling and problem-solving skills. Some reviews are based on guests who, due to various reasons, want to cancel or postpone their stay (but didn't purchase insurance in advance). The hotel then gives them low reviews because they disagree. Some guests even request refunds after checking in and dine-in, which is very unfair to the hotel. We suggest that Xiecheng allow hotels to review and rate every registered guest after check-out. Low-rated or low-quality guests will be ineligible for discounts, bookings, or flight reservations on the Xiecheng platform.
Guest User
Small Double Room
Stayed in Sep 2025
Family
2 review
4.5/10
Posted on Oct 29, 2025
Is it the worst? No. But it's really depending on how much you are willing to lower your standard and settle because of the price, and it is not really very cheap. Ultimately, you're supposed to feel comfortable, but most of the time I feel disgusted, either by the bed bugs, dusts, dirts and cockroaches. I really want to believe in the good reviews more than the bad reviews, because the picture looks decent, but trust me, unless you're used to living in a slum, this is not the place you want to stay.
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
naeranghae
Twin Room (No window)
Stayed in Sep 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Oct 6, 2025
I love the place! it’s at the center of TST! near a lot of restaurant, MTR, bus station and victoria harbour! the room is big!!!! (I stayed somewhere before in Central with a much expensive price and yet this one is much worth the price) with free water and nice owner! definitely will come back here 🫶🏻 p.s: originally booked the place cos I love Naruto but love the room too! thank youuuuuu! ☺️
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
Anonymous User
Small Double Room
Stayed in Oct 2025
Solo traveler
2 review
7.5/10
Posted on Dec 5, 2025
Location is so good It's very close to Tsim Sha Tsui station.
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
Guest User
Small Double Room
Stayed in Jul 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Aug 28, 2025
A great tidy room and super convenient place. It is pretty suit for the solo travel. The shuttle bus just down the floor. And the hot water is hot. With everything and the host is also very friendly.
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
Guest User
Twin Room (No window)
Stayed in Oct 2025
Business traveler
6 review
7.5/10
Posted on Nov 10, 2025
It’s a good location
6/13
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
Guest User
Small Double Room
Stayed in Jul 2025
Solo traveler
20 review
10/10
Outstanding
Posted on Sep 8, 2025
It's inside the Tsim Sha Tsui mansion & can reach from Chungking Mansions by walk around 200m.
Response from Property: Thank you. I recommend new guests add the hotel owner before checking in, as Xiecheng doesn't offer direct numbers. All rooms in this building are guesthouses, not hotels, so young people may find this type of room more comfortable. Please note that cancellations or changes to reservations require insurance. Double rooms only have a single 1.2-meter-wide bed. The hotel offers free luggage storage before check-in or after check-out. The Ctrip review team and its staff have much room for improvement in their handling and problem-solving skills. Some reviews are based on guests who, due to various reasons, want to cancel or postpone their stay (but didn't purchase insurance in advance). The hotel then gives them low reviews because they disagree. Some guests even request refunds after checking in and dine-in, which is very unfair to the hotel. We suggest that Xiecheng allow hotels to review and rate every registered guest after check-out. Low-rated or low-quality guests will be ineligible for discounts, bookings, or flight reservations on the Xiecheng platform.
Guest User
Small Double Room
Stayed in Jul 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 4, 2025
Excellent location, very convenient. They even upgraded me to a twin room. The host was fantastic!
Original textTranslated by Google
Response from Property: Thank you. I suggest new guests add the owner on WeChat before checking in, as Ctrip doesn't provide direct phone numbers. All rooms in this building are guesthouses, not hotels; younger guests will find this type of room more comfortable. Note that insurance is required for cancellation or changes. Double/single rooms only have one 1.2-meter wide bed. Luggage storage is free before check-in and after check-out. The Ctrip review team and managers have significant room for improvement in handling issues and resolving problems. Some reviews are due to guests wanting to cancel or postpone due to their own mistakes (but without prior insurance), which the hotel disagrees with, resulting in low ratings and negative reviews. Some guests even try to get a refund and dine/dash, which is unfair to the hotel! I suggest that Ctrip allow hotels to provide reviews and ratings for each registered guest after check-out. Low-rated or a few poorly rated guests should be barred from enjoying discounts or booking rooms and flights on the Ctrip platform...
Guest User
Small Double Room
Stayed in Dec 2025
Solo traveler
4 review
5.5/10
Posted on Jan 26, 2026
The only good thing about this hotel is location. It is very close to a lot of attractions and public transport configuration is convenient. Chose it only if you stay for a night or two! The windows cannot be opened. When cleaning the room, they did not change my sheets and even towels. I asked for fresh ones and never got them. Also, small ants live in the room, but I think it's a common problem for hotels in old buildings in Hong Kong.
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
Guest User
Twin Room (No window)
Stayed in Dec 2025
Family
3 review
10/10
Outstanding
Posted on Jan 20, 2026
The room was clean and tidy, the service was attentive and warm, and it offered great value for money. I'm very satisfied.
Original textTranslated by Google
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
Guest User
Small Double Room
Stayed in Dec 2025
Other
2 review
2.0/10
Posted on Jan 20, 2026
The worst place i’ve ever been to. I wouldn’t even recommend this place to my biggest enemy. The place is full of cockroaches, rats and very dirty in general. The location is nice but the building only has 1 elevator and no stairs. The elevator is always busy and there are very long waits when trying to get in and out of the room. DO NOT COME HERE
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
Guest User
Small Double Room
Stayed in Oct 2025
Solo traveler
2 review
7.0/10
Posted on Nov 26, 2025
Here’s an updated version of the review with your new detail included: --- **Review: Naruto Inn Hong Kong** I stayed at Naruto Inn Hong Kong for a weekend, and the experience was honestly quite disappointing. The room was *extremely* tiny and cramped—so small that moving around was a challenge. The bathroom was even worse: the shower was basically built into the whole bathroom area, and the doors wouldn’t close properly. It felt more like a makeshift setup than a real bathroom. The only real positives were the free bottled water and the working Wi-Fi. What really shocked me, though, was what happened after checkout. I realized I’d forgotten my jacket in the room and contacted them right away, saying I could come back the next day to pick it up. They told me they couldn’t hold it for more than **two hours**. Two hours! I’ve never heard of such an unreasonable policy—most places keep lost items for days, if not weeks. It felt completely unhelpful and unnecessarily rigid. Overall, I wouldn’t recommend this place unless you only need the bare minimum and don’t care about comfort—or customer service.
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心,因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...