Sun Hung Kai Properties properties in Hong Kong

What more could you ask for at this price and location? The hotel is just across the road from Victoria Harbour, and the Sky Pool is a must-visit – it's worth the entire room rate! Swimming while admiring Victoria Harbour is truly chill. Although the room is a bit old, the space is considered large for Hong Kong standards, and the bedding and hygiene are okay. The staff are all very friendly. There are many delicious and affordable restaurants within a two to three hundred-meter walk around the hotel. I'll definitely stay here again next time I'm in Hong Kong.

The butterfly pastries downstairs are a great souvenir, and hotel guests get a 15% discount. I suggest adding small paper bags that fit a single box. The shuttle service is also very helpful; it's convenient for getting to either West Kowloon or the airport. For the Liantang Port, you can take a cross-border bus to Tseung Kwan O, but you'll need to transfer to another vehicle from there. The cross-border bus for Shenzhen Bay Port goes directly.

Spacious and Modern Rooms: In the notoriously compact Hong Kong, this hotel's rooms are frequently praised for being ”spacious,” ”new,” and ”clean.” Many guests mention being able to get out of bed from three sides and fully open their suitcases, ensuring a comfortable and unconfined stay. Views and Soundproofing: Most rooms feature 180-degree floor-to-ceiling windows, offering excellent mountain or river views. The hotel also boasts excellent soundproofing; even during typhoons, guests report barely hearing any wind, guaranteeing a quiet and restful environment. Comprehensive Facilities: Rooms typically come equipped with a mini-fridge, electric kettle, and coffee capsule machine. The hotel also provides a communal kitchen, a 24-hour study room, a gym, a heated swimming pool, and a self-service laundry room, catering to guests' various needs.

⭐ Royal View Hotel Tsuen Wan — Beautiful Facilities & Great Beach, but Shockingly Poor Front‑Desk Service My wife and I stayed at Royal View Hotel in Tsuen Wan, and the hotel itself is genuinely beautiful. The property is clean, well‑maintained, and located near a gorgeous beach, which adds a lot to the overall atmosphere. We also really enjoyed the pool and sauna, and the pool attendants were polite, friendly, and professional — a real highlight of our stay. Unfortunately, the front‑desk service was consistently unpleasant, and it stood in stark contrast to the quality of the hotel’s facilities. We arrived around 12 p.m. and were told check‑in wasn’t until after 3 p.m., which was completely fine. But without me saying anything, the woman at the desk responded with “those are the rules, too bad,” in a rude, dismissive tone. I hadn’t questioned the policy at all, so her attitude was genuinely surprising and uncalled for. Later, when it was after 3 p.m., I went back to the front desk and asked, “Can I check in now?” A different woman looked at me with clear disdain and replied, “What?” in a harsh, unfriendly way. I repeated myself, and she continued to stare at me until another staff member stepped in and offered to help. The attitude from almost every person at the front desk was strangely hostile, as if guests were inconveniences rather than customers. The same pattern continued when we asked about late check‑out. We were told, in another harsh tone, “There’s no late check‑out here. You need to leave before 12.” Again, the issue wasn’t the policy — it was the rude, unprofessional way it was delivered. At one point, I asked a staff member if they had a razor available. The response was, “We don’t have razors, it’s Hong Kong law,” said in a very unpleasant manner. My 9‑year‑old son later told me that razors were available for purchase in the vending machine — something the staff member failed to mention. It would have taken only a few seconds to say, “You can buy one downstairs,” but instead I was met with unnecessary rudeness. The contrast between this experience and our recent stay at Crown Hotel in Shenzhen, where the staff were warm, polite, and welcoming, was dramatic. At Royal View, the front‑desk staff behaved as if they were doing us a favor, and their attitude felt completely untrained and unprofessional. It’s genuinely sad, because we loved the hotel itself — the facilities, the cleanliness, the pool, the sauna, and the beautiful beach nearby were all excellent. But the poor customer service at the front desk seriously affected our stay. With proper training and a more respectful approach to guests, this hotel could easily offer an outstanding experience.