Ilikai Lite

I wanted instructions on how to use the kitchen, dishwasher, and TV. There was a cup of ice cream in the freezer, but was it something that had been forgotten to be put away, or was it welcome ice cream? I wasn't sure, so I threw it away.

A great value hotel for a family trip. The kitchen is fully equipped, and the ocean view is a nice touch, thanks to the yacht dock. The location is also excellent, between Waikiki and Ala Moana. While it's an older hotel, it has an outdated feel, and I personally prefer it for its American charm.

It was a comfortable stay. Since eating at restaurants all the time would be expensive, we chose a condominium and made great use of the microwave. If you can speak English at a travel level, I think you'll have a comfortable stay. Good points: - Close to TheBus airport bus stop - All the staff were kind and entertaining, even telling jokes - One bottle of water per night, and a free ice cream coupon for the hotel's ice cream shop once during your stay - You can see the Hilton fireworks from very close by - Close to the sea (We chose a partial ocean view room this time. Being on a high floor on the Hilton side, the view was fantastic) Points to note: - The pool is on the 1st floor, and the heated pool is on the 2nd floor; they are not connected - Shower booths only (no bathtub) - Luggage storage before check-in/after check-out is $2 per item - No Japanese-speaking staff

During check-in, the staff mocked my lack of English, laughing and making gestures at other staff members, which I found unpleasant. While all explanations were in English, the departure was in Japanese, so I assumed they understood everything. Upon check-out, I was surprised to see a payment of $1,347.40. After returning home, I called Trip.com and they handled the matter, refunding me $1,030.61. However, they had deducted a $316.79 service charge and other charges that were not included in my travel application. The hotel only sent me a receipt by email, with no apology. The staff member who checked me in and checked me out was the same, so I assumed they knew I didn't speak English before making the payment. It was a shame that my trip was so frustratingly disrupted by the hotel's front desk service.