Renaissance Honolulu Hotel & Spa

The water pressure was so bad I couldn't even shower. The location is excellent, but everything else is just mediocre.

There is a mandatory daily charge of $48, parking costs $59 per day, laundry is very convenient, and the location is excellent.

Stayed for 4 nights The check-in staff was arrogant and unfriendly. The check-out staff did not explain the $48 daily destinations fee clearly, and the balance was not clearly stated. After repeated questions, they further explained, but their attitude was unfriendly. Every day, the house keeping staff put the garbage in the room into the garbage bag, but forgot to clean it up and take it away, and only made the bed. There were cockroaches in the bathroom The price is not worth the price. I believe I will not stay here again.

First of all, I want to praise Ctrip's customer service. On the day of check-in, the hotel said that the order had not been received. I contacted Ctrip's customer service and it was resolved within 30 minutes. It should have been early morning in China at that time. I really appreciate the speed of the customer service. The hotel is relatively new, and the sea view room I booked has a nice view. Then the front desk is still very friendly, and any problems can be solved quickly. The flight arrived in the morning local time, but I was checked in immediately, and they took the initiative to help me accumulate Marriott points. The biggest problem is housekeeping. On the day of check-in, I felt that the sheets were not new, and I could see a little shoe print and hair at the end of the bed. But I was too tired that day and didn't care. The next day when I was going to take a bath, I found that the wall of the bathtub was covered with mud, and it was obvious that it had not been wiped. When the cleaning lady came in, I asked to change the sheets and wipe the bathtub. The old lady told me that I had to apply to the front desk to change the sheets. So when I went out, I told the front desk about the sheets and bathtub again, but the front desk's response was obviously that the cleaners should change the sheets automatically. . . Then when I came back at night, I found that the sheets had been changed, but the bathtub was still not cleaned!!! Maybe because I wiped it a little the night before, the cleaner thought it was clean. But when I returned to the room, I found that the bathtub was still full of my hair that I had lost that morning. I left a $5 tip. But to be honest, the room you gave me was not clean, so why should I get more tips? Other minor issues were that the shower water pressure was not good. And maybe because of environmental protection, there was no mineral water in the room, and there were no other supplies except two cotton pads. But you can call the front desk to ask for bathrobes and slippers for free. The hotel has been open for less than a year, and the maintenance feels average. At best, it is a business hotel. If you are on vacation, apart from the problem of traffic jams, it is recommended to stay in Waikiki.

This hotel is actually a four-star hotel, but Ctrip marked it wrong. To put it bluntly, I spent more than 2,000 yuan a night, but the actual stay was at the level of a domestic express hotel, which was a pure torture. In addition, there is a mandatory destination fee of 48 dollars per day. Room: The room is basically two beds and a bathroom. The room is clean and new, and the bed is very soft and comfortable. The air conditioner is also good, with little noise and coolness. The disadvantage is that the water flow in the room is very small, and it is very uncomfortable to take a shower. There are no toothbrushes, mineral water slippers, etc. The so-called sea view marked in the order is actually a city view, because the orientation of this hotel is perpendicular to the beach, so most of the rooms have only 5% sea view. Facilities: The hotel is very new, the facilities are not bad, there are gyms and swimming pools, but because the hotel and residence are shared, there will be a little more people. Service: The hotel service is very poor 1. The Japanese front desk did not inform me of the destination fee of 48 dollars per day when I checked in, and gave me an A4 paper to read and ended it. In fact, the $48 per day can be used in the hotel restaurant and cafe, but we were told when we checked out that we had used our own card for all the usual consumption. 2. Forgot to clean the room and leave a tip, and the towels were not changed. Location: The hotel is very conveniently located, surrounded by business districts, and you can walk to all your shopping needs. The shuttle provided by the hotel is also convenient, but it is not free and is included in the destination fee. Because the surrounding area is prosperous, there are many homeless people, especially on the east side of the hotel Parking: Parking is $55 per day + valet tip. There are many street stalls around the hotel where you can park, 1.5 dollars per hour from 7 am to 6 pm, and free at other times.