Anonymous User
December 28, 2025
The front desk staff treated Ctrip customers with blatant discrimination, assigning me to the worst possible room – on the lowest floor, in a corner, right next to a noisy machinery room or a large game room. What was even worse was being moved from that corner room to a cockroach-infested room on the 10th floor. Swarms of cockroaches were hiding around the mini-fridge inside the TV cabinet. When I took a shower, they'd migrate to the warmer bathroom and even crawl onto my clothes. The Hilton's subsequent service and handling of my complaint fully exposed their ugly disdain for customers and for Ctrip as a booking agent. They were completely indifferent throughout, even blaming Chinese guests for opening their doors or balcony doors too frequently, supposedly letting cockroaches in. The security manager came to address the room issue and chose a truly *threatening public relations approach*, essentially asking, 'Are you going to stay or not? If not, go find another hotel on the street, but you still have to pay for tonight's room.' You all can decide for yourselves, but the Hilton Hawaiian Village Waikiki Beach Resort destroyed my vacation without question. They also once assigned me a sauna where the entire ceiling was dripping water. There was constant buck-passing and a complete lack of responsibility, no hint of an apology whatsoever. I will absolutely blacklist this hotel. All the staff members discriminated against Chinese people, were rude, and completely unhelpful. Their attitudes when answering questions were terrible, and they offered no other services.
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