Hilton Hawaiian Village Waikiki Beach Resort

The Rainbow Building was pretty good. It faced the sea, and while the room wasn't huge, it was quite new and clean. My only complaint is that one day housekeeping didn't come until 5 PM, probably because there were too many rooms to clean.

Absolutely terrible!! Will never stay here again!! We specifically booked the newly renovated Rainbow Tower, and it was truly awful!! Check-in: The wait time was about two hours, minimum. Long queues, and the staff were incredibly inefficient, using antiquated computers that constantly crashed to process check-ins. However, the front desk staff themselves were super friendly and enthusiastic, which deserves a commendation. Room check-in: Check-in time was 4 PM, so we had to sit and wait endlessly for our room. Once we finally got it, the cleanliness was appalling!! There were hairs all over the bathroom floor, hair in the sink, and hair on the shower walls. This level of hygiene is absolutely unacceptable for a room that supposedly needed until 4 PM to be cleaned. It was disgusting! From the bedding to the towels, the hairdryer, hangers, and coffee machine, everything looked like relics from the last century. Isn't this supposed to be the newly renovated Rainbow Tower?! Do they only renovate the hard fixtures and not care about the soft furnishings?! We stayed for 7 nights, and throughout our entire stay, we were only given one small bar of soap. Even when it was almost used up, they didn't proactively refill it; we had to call and request it ourselves! There were no slippers either!! On the second day of our stay, a typhoon caused a full-day power outage throughout the entire hotel. All facilities were shut down, and the elevators stopped working, leaving us trapped in our room. Yet, the $65 daily resort fee was not refunded!! I want to commend Ctrip customer service here; after I complained, Ctrip refunded one day's resort fee, which is commendable! Last time I visited Hawaii, I stayed at the Ramada across the street and thought this Hilton was amazing. This time, I didn't even think twice and booked the newly renovated Rainbow Tower directly. What a huge disappointment!!!

The room was spacious with a nice view, but it was too crowded, chaotic, and noisy. The soundproofing was also very poor. The air conditioner made strange noises and couldn't be adjusted to automatic mode; turning it off made the room too hot 🥵

We had a terrible experience checking in. First off, the Rainbow Tower had no rooms available even though we booked a twin room. Our check-in time was 4 PM, but we arrived at 1 PM to check in. The front desk attendant, a Japanese woman, saw we were Chinese and her attitude immediately turned very poor. She told us we couldn't check in until 4 PM and took my phone number, saying she'd text me when the room was ready. We waited until 4:10 PM and still hadn't received a text, so I went back to the front desk. I encountered the same Japanese woman again, and she told me the room still wasn't ready, but would be in about 30 minutes. She told me not to come back to the front desk and to wait for a text notification before checking in. By 5:30 PM, I still hadn't received a text. My child was crying and wanted to go to the room to shower and sleep; waiting for so long was truly unbearable. I went to the front desk again, and this time a Hawaiian woman helped me. She immediately checked me in and even said the room had been ready for a while. I was so angry; I felt that Japanese woman was targeting Chinese people and deliberately saying the room wasn't ready to prevent us from checking in. Once I entered the room, I was shocked again. For $430 a night, the room was unbelievably dirty. The sofa was covered in stains, the whole room smelled musty, there were unwashed bloodstains on the sheets, and the carpet was very dirty. I have never stayed in such a dirty hotel room. But my child wanted to play at the water park here, so we reluctantly stayed. If it weren't for my child, I would never have checked in here.

I paid to upgrade my room during check-in, moving from the Tapa Tower to a Rainbow Tower ocean-view room. Even though it was only on the 8th floor, the view was absolutely amazing! I even saw a double rainbow, so the upgrade was definitely worth it! The resort itself is incredibly convenient with multiple pools and even a lagoon, which the kids absolutely loved! There are restaurants, cafes, and souvenir shops right within the resort, so there's no need to leave.

This stay was in the Rainbow Tower, and the ocean view was absolutely fantastic. The room was spacious and newly renovated, which was great. From the room, it was a short walk downstairs to the beach, pool, and the man-made lagoon. There are also restaurants right below the hotel, making breakfast very convenient. The Hilton Village is huge, with supermarkets, restaurants, and plenty of entertainment facilities, giving it a complete resort feel. However, there were a few downsides: 1. The hotel was extremely crowded. Check-in took an incredibly long time; we waited almost an hour to check in at 5 PM. 2. Since the Rainbow Tower is right by the beach, cars can't pull up directly for pick-up/drop-off. The closest drop-off point is the main reception. 3. There's a fireworks show on Fridays, but our room was on the back side (facing the parking lot, while the Waikiki Beach side was the front), so we couldn't see anything. However, for the full fireworks experience, I'd still recommend going downstairs to watch them. 4. The hotel's location is at the far end of Waikiki Beach, making it a bit of a distance for getting around. But if you're planning to just relax and enjoy the resort, it's perfect; otherwise, getting out and about can be a hassle.

The room was a bit old, and the entertainment facilities were just average, but the sea view was pretty good.

I went there with quite high expectations, given it's such a landmark, but to be honest, it ended up being 'just okay' for me, leaving a bit to be desired. The staff's friendliness and service weren't particularly great.