Guest User
December 26, 2025
On the last day at this hotel, I left my Japanese wallet in the safe. I realized it at the next hotel I moved to that same day. I immediately went back to inquire, but was told nothing had been handed in. When I asked to check the room, they said a new guest was already staying there and that even after asking them, nothing was found. I was told the security manager, who knows the reset code, would be in the next morning, so I should speak to them directly. The next day, I returned to the front desk, but there was still no report, and the safe hadn't been reset. So, I called the police and filed a lost property report. After that, I went to the front desk twice more with local friends to push the matter, but they maintained that if it wasn't there, it wasn't there. In the end, the day after I returned home, I received a call from the hotel asking if I still wanted the wallet, as it had been found in the safe. What irresponsible, unhelpful, and disappointing service. On top of that, I had to pay for the shipping to Japan myself. All that time I kept going back to the front desk, asking them to search and check, and the wallet had been in the safe the whole time. I will never stay at this hotel again, and I am very disappointed with the Hilton group.
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