Holiday Inn Express & Suites HOUSTON - MEMORIAL PARK AREA by IHG

Very Disappointing Stay — But Great Service From Jamarcus I wouldn’t recommend this hotel to anyone. Room & Cleanliness My room, especially room 516, had cockroaches in the bathroom, and the overall cleaning was not the best. What Happened With My AirPods Almost everyone on the staff was nice and friendly, but unfortunately, I had a very bad experience because I believe someone from the cleaning crew may have tried to take my AirPods. I went out with my family and we left the hotel around 12:30–1:30 PM. Around that time, the cleaning staff started cleaning my room. I had left my AirPods inside my open suitcase, where they were clearly visible. When I returned to the hotel, I noticed that my AirPods were missing. I immediately used the Find My app, and their location showed that they were still somewhere inside the hotel. I went to the front desk during the night shift and spoke with a female front desk employee. When I told her about my missing AirPods, she acted a little suspicious and told me that she did not have them. The Find My app was showing the AirPods around the front desk area, but I still believed her and did not want to accuse anyone of stealing them without proof. The next morning, when I went downstairs for breakfast, I told Jamarcus (I believe that was his name), who was working the day shift at the front desk, about what had happened. He was extremely kind and helpful and actually took the time to help me look for them. Somehow, the AirPods appeared overnight in the lobby, tucked into the corner of a sofa. I am not saying that the female front desk employee stole my AirPods. I simply find the situation suspicious because the AirPods were showing as being near the front desk the night before, and then they suddenly appeared in the lobby the next morning. Credit Where It’s Due Despite this bad experience, I really want to highlight Jamarcus from the front desk, who was working the day shift. He was very kind, helpful, professional, and had a great attitude. He genuinely took the time to help me find my AirPods, and I really appreciated his willingness to help. The hotel itself was a very disappointing experience, but Jamarcus provided excellent customer service and deserves recognition for it.

Very nice clean hotel in a nice location

The room was amazing. The staff was amazing too. It was near everything and a short throw to a strategic mall.

This is an excellent place to stay if you plan to go to Houston. The staff and management are very kind and helpful. During my stay they were experiencing challenges in the kitchen but regardless this the staff put out an amazing breakfast! Would definitely stay here again!

The room was clean and the lobby was clean. Check in was a breeze. Nice amenities. Will stay again.

The room was clean and comfortable, and the air conditioning worked well during my stay. The staff was friendly and helpful whenever I had questions. Breakfast had a good variety of options and was convenient before heading out for the day. Overall, I had a pleasant experience and would consider staying here again.

Great hotel with clean rooms, friendly staff, and an excellent location. The check-in process was smooth, and everything exceeded my expectations. I would definitely stay here again!

The hotel staff was very nice called to check if our room was satisfactory.The room was clean you could tell it was an older hotel could us a little up grade but the beds were comfortable air conditioning worked great overall it was an ok place to stay .It was a little noisy next to the freeway.