Extended Stay America Suites - Houston - IAH Airport

I really enjoyed the friendly staff and accommodations made. Everyone was helpful and ensured I felt welcomed. The hotel is in a convenient location for travelers like me. Thank you Extended Stay.

Upon arrival to check I waited 20 minutes before someone came to the front desk. The front desk employees seem to only be attentive to young men, my husband observed the staff making out in the front parking lot several times & we only stayed one night. The pool has no chairs & it was dirty. Also the grab n go breakfast & coffee was not avaliable at 6am the lady at the front desk said she was waiting on a key, I watched the entire 30 minutes it took for her to put be out the breakfast & makev coffee, no one brought a key. When the grab n go was emptied before the cut-off time it was not replenished in a timely manner.

Good decent

We never recieved a remote that operated the TV out of our 5 night stay. There were bugs in the room. It took 3 days ro recieve kitchen equipment that was dirty and the tephlon was extremly pealed and pealing from the pans. Our outdated A/C unit didn't maintain cooler temperatures yet they said our A/C was fine. We also didn't recieve a coffee pot in our room the entire stay. Please tell me why they lock up the lobby trash can. Worst stay ever!!!

Very much enjoyed my stay, staff and other guests were nearly always very friendly. The room was quiet and was a good size and had all the amenities. The pool had not been cleaned and was out of use for the whole time which was a bit disappointing but did not end up bothering me too much because the gym was available. The breakfast-to-go options could have been replenished more often. There was no hot water and a kettle was not listed as an available additional option. I managed to adapt without too much inconvenience.

The staff was very nice but the rooms weren't as pictured and not very clean. There was debris on the floor, toilet not fully cleaned. Hair on toilet and in shower. I was fortunate to be only staying for 1 night or else I would have left.

There was two workers that went completely out of their way to make sure that I had everything I needed and that must say there was perfect and that was I am one was named Bree and I believe the other one was. I hope I get a ride it’s Maggie or Megan but she works at night. The brew works in the day and I just wanted to say they were wonderful.

We stay 2 nights with my 4little ones. Everything was OK except second night 3am smoke alarm auto triggered ( not sure if it was a defect or someone was smoking near by which might cause)

Front desk has teenagers loitering playing loud rap music outside of entrance. Door handle was not attached to bathroom door, vents on ceiling were all rusted out.