Hotel Zaza Houston Museum District

Location not very ideal

The hotel is beautiful but there were some negatives. The pool was not heated. The spa lacked a steam room. The restaurant food was not good at all (the most disappointing part). And they keep these large koi fish in an indoor pool area with no access to the sun. Koi need sun for their health. This to me was just pure animal cruelty. For that reason, they should be ashamed of themselves.

The room #840 was not up to the level of this high end Hotel! I would have had a nicer room at a local name brand hotel. The valet was great, front desk was nice but did not seem to mind putting us in this room. The Monarch had great staff and drinks were great! The hotel is great other than the old worn out #840

Surprisingly average - with a few serious "low-lights". I sat for nearly 30 minutes waiting for a server to take a breakfast order yesterday. No water, no coffee, just waiting, while they walked around me. I had the worst pizza EVER at the bar - had to send it back. It was a mess of sodium and grease, no resemblance to pizza. The Peloton bike (main reason I stay in most hotels) wasn't either activated, nor connected to the internet - so wouldn't work. I won't be back.

I had a short stay. I was only there for a concert. I didn’t have to the time to enjoy the whole weekend. For the most part things were clean. I do suggest they start looking down when cleaning and behind the trash bins in rooms. The staff were welcoming of course, the complementary coffee bar was a nice idea.

The hotel is beautiful, the suite was amazing and the staff were phenomenal, especially the valet staff. I didn’t give 5 stars was that there was no breakfast offerings (coffee and apples only) and that the AC never reached the setting in our room. It was warm in the evenings, hard to sleep, and there was no refrigerator, only the mini bar.

Great location. Hotel with character and small amenities that make a difference. Cookies in the afternoon. Breakfast bars apples at the front desk. Water available at front desk. Friendly staff, responding quickly to towel requests. Comfortable room and bed. Great view from room!