Very poor hospitality. Staff seem hesitant to communicate with guests—you always have to approach them first. We arrived early, around 1 PM, and our room was not ready, so we went to the pool and ordered snacks and drinks. Prices were extremely high, even compared to some 5-star hotel restaurants, but the service was disappointing. When I ordered a beer, the staff simply placed the can in front of me without even offering a glass.
The room felt like an old apartment rather than a hotel room. When you check inn finally we realize that we made wrong arrangements. Overall, the staff did not seem to care about guests. During checkout, we waited about 30 minutes for clearance. The front desk staff didn’t update us; they were busy talking among themselves. I had to go back to reception to ask, and only then they said everything was cleared.
Overall, it was a very disappointing experience.
I don’t want to demotivate anyone, but the hotel staff really need to improve their service. At the moment, the hospitality feels below zero and should at least reach a basic acceptable standard.
