Arsma Hotel

Arsma Hotel Reviews

Arsma Hotel

No.68 Bo'ai Street, Hualien City, Hualien, Taiwan, 970, ChinaView hotel details
Arsma Hotel
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Guest Reviews of Arsma Hotel

9.4/10
Amazing
112 reviews
Verified reviews
Location9.6
Amenities9.2
Service9.3
Cleanliness9.3
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All reviews(112)
Positive reviews(108)
Reviews with photos/video(44)
Delicious breakfast(25)
Awesome stay(24)
Convenient for shopping(23)
Excellent afternoon tea(11)
Large rooms(9)
Convenient parking(6)
Nice bathtub(4)
Located downtown(4)
Negative reviews(4)
Guest User
Standard Triple Room
Stayed in Jun 2026
Family
2 reviews
9.5/10
Amazing
Posted on Jul 9, 2026
The room was pretty good, a bit of a shame there was no bathtub, but the bathroom was spacious and clean. Breakfast was super rich with lots of local specialties, including freshly made beef soup and smoked salmon – a real highlight! The coffee was good too, and they even had traditional rice milk, which is quite rare to find. Definitely great value for money. They also offer snacks and late-night supper, which were quite tasty! There are quite a few facilities too; my daughter had a blast. The soundproofing was also pretty decent.
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6/7
Response from Property: 親愛的貴賓您好:感謝您的肯定與回饋,我們都希望每位住宿貴賓皆能感到放鬆渡假的心情及體驗。很高興您對於餐食品質及樣式感到滿意,我們也將持續精進服務品質及客房品質維護,希望未來每次迎接您的到來,都能讓您看到更進步的阿思瑪麗景,留下美好的度假回憶!同時您的鼓勵更是讓我們再進步的原動力,而不負您對我們的期望,也希望很快的能夠再次為您服務!! 期待下次與您們再見面。阿思瑪麗景大飯店服務團隊 敬上
Anonymous User
Classic Quadruple Room with Shower Room
Stayed in Jun 2026
Family
6 reviews
10/10
Outstanding
Posted on Jul 9, 2026
The service quality was truly excellent, and the environment was very good. The location was even better, just a 5-8 minute walk from Dongda Night Market and the beach.
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Response from Property: 親愛的貴賓您好:感謝您的肯定與回饋,我們都希望每位住宿貴賓皆能感到放鬆渡假的心情及體驗。很高興您對於人員服務品質及地點感到滿意,我們也將持續精進服務品質及客房品質維護,希望未來每次迎接您的到來,都能讓您看到更進步的阿思瑪麗景,留下美好的度假回憶!同時您的鼓勵更是讓我們再進步的原動力,而不負您對我們的期望,也希望很快的能夠再次為您服務!! 期待下次與您們再見面。阿思瑪麗景大飯店服務團隊 敬上
I. Cheng
Standard Family Room
Stayed in Jul 2025
Family
11 reviews
5.5/10
Posted on Aug 23, 2025
Poor hygiene, dirty carpet, tea leaves were still in the teapot from previous customers. Poor front desk service & poor communication & poor management. Limited variety for breakfast. Highly disappointed. P. S. The two gentlemen at the door when we left the hotel and the lady who collected our lost property in room307 were helpful tho.
Response from Property: 貴賓您好: 謝謝您的留言,也感謝您的不吝賜教。關於飯店地毯我們於今年初更新全館地毯採用的色系偏向大地色,視覺上貴賓可能會感覺較深沈,而飯店房務人員都會定時定期保養地毯故清潔衛生上是不會有問題的。另外貴賓提到的房內茶葉部分,我們是只針對該房型特別禮遇提供茶組供客人享用,茶葉皆為新備並非貴賓提到的前房客留下的茶葉。很感謝您的指教,我們會再加強服務的細節並修正,未來希望您能有機會再回來阿思瑪,也請您不吝給我們指教。阿思瑪麗景大飯店 服務團隊敬上
Rainbow805
Standard Double Room
Stayed in Mar 2026
Family
15 reviews
10/10
Outstanding
Posted on Apr 18, 2026
Excellent and will comeback soon!
Response from Property: Dear Customer,Thank you for choosing our Arsma Hotel for your stay in Hualien this time.Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future.Sincerely Yours,Management TeamArsma Hotel
Guest User
Standard Twin Room
Stayed in Sep 2025
Family
7 reviews
9.0/10
Great
Posted on Oct 26, 2025
Great location Breakfast so so selection
Response from Property: Dear Customer,Thank you for choosing our Arsma Hotel for your stay in Hualien this time.Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future.Sincerely Yours,Management TeamArsma Hotel
Guest User
Ocean View Standard Double Room
Stayed in Oct 2023
Business traveler
1 reviews
10/10
Outstanding
Posted on Nov 30, 2023
The breakfast buffet was loaded with choices. I stayed there long enough to finally decide on my favorite breakfast, I thought. It wasn't too long before I changed things up again was never disappointed. Yes, the service and rooms were great too! Yes, this is my go to place when I'm in town again.
Response from Property: Dear Customer,Thank you for choosing our Arsma Hotel for your stay in Hualien this time.Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future.Sincerely Yours,Management TeamArsma Hotel
Guest User
Standard Triple Room
Stayed in Sep 2023
Business traveler
5 reviews
7.5/10
Posted on Dec 30, 2023
It provides the best and most choices for the price it charges
Response from Property: Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel
Guest User
Standard Twin Room
Stayed in Jun 2025
Family
3 reviews
9.0/10
Great
Posted on Jul 20, 2025
The lobby staff was friendly, and the (older) staff at the breakfast room on the second floor were enthusiastic and helpful! The children's playroom on the second floor didn't seem to be cleaned regularly. The trash I saw after checking in was still there the next morning...
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Response from Property: Dear guest, thank you for choosing Arsma Hotel as your preferred accommodation choice during your trip. We will record your comments and suggestions and use them as a basis for improvement. We look forward to serving you again in the future. Thank you! Sincerely, the Arsma Hotel service team.
Guest User
Standard Twin Room
Stayed in Nov 2025
Business traveler
1 reviews
6.5/10
Posted on Jan 5, 2026
This was a business trip, so I didn't have much time to use the facilities. The front desk staff were rather indifferent (though not to everyone), but the environment and location were excellent. If I have the opportunity to visit clients again, I will still choose the Astria Grand Hotel. Thank you to the housekeeping staff!
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you very much for visiting the Hualien Asmali View Hotel. We appreciate you taking the time to share your suggestions and feedback. We sincerely apologize for any unpleasantness you experienced during your stay. We have forwarded the issue to the relevant department head and will strengthen the service training of our staff. In the future, we hope to provide even better service with improved facilities and services. We sincerely look forward to serving you again in the near future. Thank you! Sincerely, The Asmali View Hotel Service Team
Guest User
Ocean View Standard Double Room
Stayed in Jun 2025
Family
3 reviews
10/10
Outstanding
Posted on Aug 2, 2025
Plenty of parking Good food Great location
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing Arsma Hotel as your preferred accommodation during your Hualien trip. We strive to provide guests with warm and attentive service, and we hope to ensure you have a memorable Hualien trip. Thank you very much for taking the time to share your experience. We look forward to providing even better service with improved hardware and software. We sincerely look forward to serving you again in the near future. Thank you! Sincerely, the Arsma Hotel team.
CHUNG KUEI MEI
Standard Twin Room
Stayed in Sep 2025
Other
12 reviews
7.5/10
Posted on Nov 13, 2025
If there are available rooms, we can assist with early check-in, making it easier for guests from afar to visit other attractions without having to make round trips. The front desk service is acceptable.
Original textTranslated by Google
Response from Property: Dear valued guest, thank you for choosing Asmaly View Hotel as your preferred accommodation during your trip. We will record your feedback and suggestions and use them as a basis for improvement. We look forward to serving you again in the future. Thank you! Sincerely, The Asmaly View Hotel Service Team
L.f_
Ocean View Standard Double Room
Stayed in Jan 2025
Family
5 reviews
8.0/10
Very good
Posted on Mar 18, 2025
The room is very spacious, the overall comfort is good, the location is easy to find, and it is very suitable for family travel. The sea view room can indeed see the sea, but it is a pity that only a small corner of it is visible.
Original textTranslated by Google
Response from Property: Dear guest, thank you for taking the time to provide comments. We are glad that you had a wonderful journey here. We look forward to your visit again. We will provide you with the most sincere service and let you experience a different and wonderful stay again. Best wishes to you, The service team of Asmali View Hotel
QyQoo
Classic Quadruple Room with Shower Room
Stayed in Jan 2025
Family
1 reviews
10/10
Outstanding
Posted on Feb 8, 2025
Although we didn’t know until 17:00 until we arrived at the scene, the experience of the parking lot being completely dark was a first for me. Afternoon tea is provided on site; a midnight snack soup or sweet soup for one person is also provided Pool table can be added. Only one table is too few.
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Asma Hotel. All the hotel staff feel honored to serve you. We have received your feedback and thank you for taking the time to fill it out. Regarding the power outage and the free billiard table you mentioned in your comment, we were unable to inform Taipower of the power outage in time as we did not have your contact information. We would like to express our deepest apologies for the inconvenience caused. The billiard table will also be one of the key projects for improving our in-house facilities. Thank you very much for your suggestions. Every guest's feedback is the driving force for our progress. Asma Hotel will continue to work hard to provide a more complete and comfortable accommodation environment and service quality to ensure that every guest can have a pleasant and comfortable accommodation experience. If you have any other suggestions or questions about the hotel, please feel free to let us know. We sincerely look forward to your stay again. Thank you. Good day from Asma Hotel
Guest User
Standard Double Room
Stayed in Jun 2025
Solo traveler
27 reviews
10/10
Outstanding
Posted on Jul 20, 2025
Service: The staff were very welcoming and offered free afternoon tea and late-night snacks, but unfortunately, I didn't get to experience them due to health reasons. Facilities: The room was spacious and well-equipped. Cleanliness: Clean and tidy, with prompt housekeeping.
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Asma Hotel for your holiday. Your approval is a great encouragement to us. Making your trip comfortable is the goal of all our staff. We will continue to work hard to provide you with a wonderful accommodation experience. We look forward to serving you again in the future. We sincerely invite you to like and follow our official fan page. We will occasionally offer special accommodation discounts. Sincerely, Asma Hotel Service Team
Guest User
Standard Double Room
Stayed in May 2025
Family
6 reviews
9.0/10
Great
Posted on Jul 7, 2025
The location is great, very close to the night market. The whole environment is very clean and comfortable. The breakfast is hearty. The only downside is that the staff forgot to key in the car number into the gate machine during check-in, causing us to be stuck at the entrance for a while.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your positive review of our hotel. We are so happy that you had such a wonderful stay. Our location near Dongdaemun Night Market is a real plus. We are also close to many local specialties like Baoxinfenyuan (a type of rice dumpling) and Gongzheng Street buns. Furthermore, the North Coast Beach is only a 5-10 minute walk away. We look forward to welcoming you back to our hotel next time to discover a different Asma and to have more wonderful memories. Welcome to Asmali Grand Hotel.