Mofannanren(zirong)
The air conditioner in the room wasn't heating up. The front desk said it would heat up soon, but after an hour, it still wasn't hot. The front desk then said the outdoor unit had tripped and would restart, so we waited again. After another hour, it still wasn't hot. They sent someone to check and said the air conditioner's solenoid valve was broken and they would fix it. The front desk said they would change our room, so we waited until the other room's air conditioner was working before moving to the other room. During the wait, a woman from housekeeping came over several times to urge us, and her attitude was terrible. I thought at least they should at least make sure the other room's air conditioner was working and could heat up. Throughout the entire process, neither the front desk staff, the maintenance personnel, nor the housekeeping staff offered any apology; it was as if we were the ones causing them trouble.
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