We booked our trip to Dahai Grassland here, and here's my objective review:
1. Firstly, Huize is a county town, so expectations can't be too high.
2. However, this place costs over 600 yuan per night, which is considered expensive compared to other hotels and guesthouses in the county. (I'm not referring to the absolute price, but the value for money.)
3. We've stayed in hotels costing several thousand yuan per night before, but considering this price range in the area, here's my assessment:
Environment: The guesthouse is like a small courtyard house, with a Jiangnan water town style design that shows considerable attention to detail. The room has two 1.5-meter double beds, suitable for families. The location is in the ancient town, which is also considered part of the county center.
Service: The service was a bit strange.
1. They first told me that parking fees were my responsibility. I've driven all over the country, and this is the first time I've encountered this situation where guests have to pay for their own parking at hotels or guesthouses. Even some guesthouses without parking usually tell guests that parking is free or that they pay in advance and then collect the difference. When they told me this, I didn't question it and readily agreed that I could pay, mainly because of local differences.
2. Next, we arrived at the hotel. There were four of us in the room, and only two blankets. Given the high altitude of Huize, it was very cold at night. Even with the air conditioning on, it was impossible for four people to share two blankets. So I asked for an extra blanket, and the receptionist told me that there was a charge for it??? This was the first time I'd encountered this in my six-month road trip! I immediately said I'd never heard of such a thing! The receptionist then called the owner, and they added an extra blanket for free.
3. Next was breakfast. The room said breakfast was included, but upon arrival, we learned it wasn't prepared in the guesthouse; we had to walk to a rice noodle shop in the old town. The room included two breakfasts, but I redeemed a third using points when booking (my child is under three years old, and experience tells me that guesthouses usually offer free breakfast for such a young child, so I didn't use points to redeem an extra breakfast for him). In the morning, the receptionist said, "But you only have three breakfasts." The implication was... only three. I was shocked and said I'd never heard of charging for breakfast for children under seven. Then the receptionist said, "Then I'll give you one more." Instead of saying you'd give a free portion to the child, why did you say you'd wait for my response before offering a portion? The breakfast area is a bit far, and while the rice noodles were decent, the hotel's voucher was for a small portion (which is only 9 yuan), which wasn't enough. We were starving by noon.
Regarding these issues, the hotel ultimately resolved them for free, but their service attitude was really poor. Anyone with a modicum of empathy wouldn't have asked for extra blankets, extra parking fees, or breakfast for children... It was a very unpleasant experience. I booked this because your price was the most expensive in Huize, hoping for a better stay.
Facilities: The facilities were okay, and the water was hot. However, it's a loft, and the air conditioner was a wall-mounted unit, which felt small; only the second floor was warm, and the first floor was cold.
Cleanliness: The dehumidifier in the room hadn't been emptied, and it leaked all over the floor...
The toilet smelled terrible, with sewer backflow—it was absolutely disgusting. I couldn't tolerate that.
Original TextTranslation provided by Google
