Guest Reviews of Vienna Classic Hotel (Huizhou Dahuxi)
9.5/10
Outstanding
2876 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(2876)
Positive reviews(2825)
Reviews with photos/video(177)
Friendly front desk staff(230)
Classy environment(176)
Quiet & comfortable(136)
Convenient parking(109)
Delicious breakfast(71)
Perfect for business trips(61)
Comfortable bed(50)
Luxurious(11)
Negative reviews(51)
Guest User
Standard Double Room
Stayed in May 2025
Couple
6 review
5.0/10
Posted on Sep 1, 2025
Its okay
Response from Property: 尊敬的賓客,感謝您對酒店的點評!您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
M517505****
Standard Double Room
Stayed in Sep 2023
Other
1 review
10/10
Outstanding
Posted on Oct 25, 2023
ok,ok,ok
Response from Property: 尊敬的賓客:非常感謝您對惠州大湖溪店的支持與喜愛,酒店1公里內吃喝玩樂應有盡有,是您購物、聚會的首選之地,酒店竭誠為您服務,再次感謝您對維也納的認可,期待您再次光臨!
211386****
Deluxe Double Room
Stayed in Feb 2025
Solo traveler
37 review
2.0/10
Posted on Mar 23, 2025
The night shift receptionist had a terrible attitude. She acted like everyone owed her money. Doesn't she need any training for such poor quality?
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Vienna Hotel Huizhou Dahuxi Branch! We apologize for the bad experience you had this time. We have reported your complaint about "the hotel front desk service attitude is super poor" to the relevant departments. We will strengthen the training of hotel staff, actively carry out rectification, and improve service efficiency. The hotel has launched free laundry service. If necessary, you can also dial "0" directly to the front desk. I apologize to you again and look forward to your next stay. I wish you a happy life!
M272335****
Double Room (With Chess & Cards)
Stayed in Mar 2025
Other
3 review
2.0/10
Posted on Apr 13, 2025
The renovation started at 8am and it was so noisy that I couldn't stay there.
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Vienna Hotel Huizhou Dahuxi Branch! We apologize for the bad stay experience you had this time. We have reported your feedback that "the renovation started at 8 o'clock in the morning and the noise was so loud that it was impossible to stay." We have reported this to the relevant departments and will strengthen the training of hotel staff, actively carry out rectification, and improve service efficiency. The hotel has launched a free laundry service. If necessary, you can also dial "0" directly to the front desk. I apologize to you again and look forward to your next stay. I wish you a happy life!
270176****
Standard Double Room
Stayed in Feb 2025
Business traveler
48 review
2.0/10
Posted on Mar 23, 2025
The service attitude of the staff on duty in the early morning is very poor
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Vienna Hotel Huizhou Dahuxi Branch! We apologize for the bad experience you had this time. We have reported your feedback that "the service attitude of the hotel front desk was extremely poor" to the relevant departments. We will strengthen the training of hotel staff, actively carry out rectification, and improve service efficiency. The hotel has launched free laundry service. If necessary, you can also dial "0" directly to the front desk. I apologize to you again and look forward to your next stay. I wish you a happy life!
htdohk
Deluxe Double Room
Stayed in Apr 2024
Solo traveler
1 review
9.7/10
Amazing
Posted on May 4, 2024
I looked for hotels in Huizhou and finally found this one. It's really good. It's close to West Lake, the room is clean, the service staff is very friendly, and it's quiet on the 16th floor. The breakfast is better than expected. I hope Vienna can quickly change the old Chinese decoration style to a more modern one, so that young people will like it more.
Original textTranslated by Google
Response from Property: Xiaowei is very sad that we failed to get the five-star praise from the owner, but Xiaowei never stops and maintains the same high-quality service as always. We hope to be your first choice when you go out~
1822973****
Guestroom (Double Bed)
Stayed in Sep 2024
Business traveler
210 review
10/10
Outstanding
Posted on Nov 3, 2024
It’s not bad. I stayed in 1809 this time. It’s quiet and has a good view. It’s convenient to pick me up for business the next day, but there are not many restaurants nearby. It’s a big road and the front desk is efficient. Recommended
Original textTranslated by Google
Response from Property: Hello, thank you for your affirmation of Vienna. The hotel has 133 different room types such as deluxe rooms, chess and card rooms, and deluxe suites to meet your different housing needs and make your trip even better. Thank you again for your support of Vienna. I wish you the best. Happy life~
superstarpalapala
Business Double Room
Stayed in Mar 2024
Business traveler
37 review
10/10
Outstanding
Posted on Apr 12, 2024
Chain hotel, similar to other places, familiar with it, no need to worry about checking in, quality guaranteed, detailed service in place
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. We have hired professional chefs for breakfast to give you a different experience. Thank you for your support ~ I wish you a happy life!
205931****
Standard Double Room
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on May 4, 2024
The room is very clean, quiet and spacious, suitable for family travel.
Original textTranslated by Google
Response from Property: Hello! Thank you for your good comments. Your comments are the best affirmation and encouragement for our service. The room is fully equipped with breakfast room, convenience store and conference room on the first floor. Thank you for your recognition and support! Welcome to visit us again!
Xingzhihe
Standard Double Room
Stayed in Feb 2024
Business traveler
3 review
10/10
Outstanding
Posted on Mar 23, 2024
Very good 👍The front desk specially helped me upgrade the room type, the massage chair is very comfortable! 👍
Original textTranslated by Google
Response from Property: Dear guest: Hello, thank you for your affirmation of Vienna. The hotel has 130 rooms of different types, including deluxe rooms, chess and card rooms, and deluxe suites, to meet your different housing needs and add icing on the cake for your trip. Thank you again for your support of Vienna and wish you a happy life~
_WeChat44836****
Standard Double Room
Stayed in Mar 2024
Business traveler
74 review
10/10
Outstanding
Posted on May 7, 2024
Good service attitude and good environment
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. We have hired professional chefs for breakfast to give you a different experience. Thank you for your support ~ I wish you a happy life!
M474187****
Deluxe Double Room
Stayed in Apr 2024
Couple
1 review
10/10
Outstanding
Posted on May 10, 2024
Clean and sanitary, very satisfied
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of Vienna Classic Hotel (Huizhou Dahuxi Branch). The hotel provides services such as zero waiting for check-in, storage, and wake-up call. We sincerely invite you to experience it. We will be committed to providing you with a better check-in experience in the future. Thank you again for your kindness.
Xiaokonglongdemao
Standard Room (2 Beds)
Stayed in Nov 2023
Business traveler
2 review
10/10
Outstanding
Posted on Dec 30, 2023
The environment is not bad, the sleep is very comfortable, the sound insulation is very good, this time I came out for business, the accommodation is very close to the office, and it is very convenient for travel. They also gave us two bottles of milk, which is thoughtful
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. The hotel has various luxurious rooms and suites, parking spaces, and a fully automatic vehicle identification system to save you from parking troubles. We look forward to seeing you again!
rrroml
Standard Double Room
Stayed in Dec 2023
Business traveler
5 review
10/10
Outstanding
Posted on Jan 2, 2024
The room is clean and tidy, the service staff is friendly, and the overall stay is good
Original textTranslated by Google
Response from Property: Dear guests, thank you for your sincere review of Vienna Hotel Huizhou Dahuxi Branch. The hotel is adjacent to SEG Holiday Plaza, where you can eat, drink and have fun. The hotel provides free parking, Ganquan drop-off and other services, which will add a touch of joy to your trip. Thank you again for your love for Vienna. Thank you.
Vicrystal
Standard Room (2 Beds)
Stayed in Nov 2023
Solo traveler
4 review
10/10
Outstanding
Posted on Dec 23, 2023
The hotel environment is very quiet and the location is easy to find. Five-star praise
Original textTranslated by Google
Response from Property: Thank you for your five-point evaluation. We will continue to work hard with your encouragement and support. We are located at No. 38 Huizhou Avenue, with convenient transportation and parking. I believe we will do better! Thank you for your continued support! Welcome to visit us again!