I've never given a bad review, even during the ***** New Year, but this place is genuinely awful. I'm being completely honest here. I originally wanted to support Jilin's tourism, and I'd been to scenic spots with NPCs in Kaifeng before. I also thought this hotel, being inside the scenic area, would be convenient for my elderly parents and kids. First off, the shuttle driver was very responsible and enthusiastic, helping with our bags. Standard check-in is at 2 PM, but when we arrived at 3:30 PM, the room they gave me hadn't been cleaned – there were bath towels all over the floor and everything. I found a staff member myself, who said they'd have it cleaned right away and asked us to wait. But I saw on Ctrip that there were several other rooms of the same type available, so shouldn't they have just given us another room of the same type? Eventually, at my suggestion, they did. Later, because it's a scenic area, all music was supposed to be off by 10 PM. However, at 11:30 PM, the entertainment department was still rehearsing, playing music at a normal, loud volume. My elderly parents and child couldn't sleep at all. I contacted a server, who told me to contact the manager. I said I couldn't stay there, it was too noisy, and my child still wasn't asleep almost at midnight. He then said it was too late, told me to rest, and that he'd discuss compensation at a meeting the next day. The next day at 8 AM, we went for breakfast, and there was hardly anything available. The restaurant staff were angrily on the phone, complaining about why the group chat reported 40+ people when there were more guests than that, and how they were supposed to cook, etc. What does that have to do with us paying guests? At 11 AM, I proactively contacted the manager again. He said he was off duty and had told another manager, but no one contacted me. I had originally booked for two nights, but I resolutely left and went to the Garden Hotel. Then I contacted Ctrip to handle the issue. The 'compensation' they told Ctrip they would offer was some 'silver tickets' for attractions in the scenic area, which is frankly ridiculous. It's been two days, and they still haven't apologized. Honestly, I will never come to Hunchun again.
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