Royal Star Beach Resort Reviews

The hotel front desk staff discriminated against Asians. I booked two of the most expensive sea-view rooms, but they gave us rooms in a very remote location. There were only two or three rooms in the room, tucked away in a very secluded, open-air corner. The rooms weren't even properly furnished; they were dilapidated. When I asked them to change the rooms, they refused to change us to sea-view rooms and instead gave us a family room. It wasn't until the third time that they finally gave us a normal room. But when we entered the room, it was even worse. The sheets and blankets were filthy, clearly never changed, with lots of stains and hair. When I asked the staff to change them again, they were sullen and refused.

Very good hotel, very convenient for travel, the scenery is also good, good value for money, economical and affordable, the room is very quiet, the food is also delicious, you can drink duck, it's great, hehe, happy

The room is a bit old, but the beach and swimming pool are nice. It is worth mentioning that the hotel staff are very warm and friendly, and there is no tipping.

The hotel is cost-effective. The external environment is beautiful and the facilities are complete. The room facilities are simple and clean, but the bedding and towels are old and fluffy, and the door is difficult to open. The three meals are rich, and the rice is suitable for Chinese tastes.

Not satisfied with the service. When I first arrived at the front desk, the service attitude was bad, and it took a long time to get things done. After returning to the hotel, the shower head in the bathroom was also broken. The hot water was scalding** for 10 seconds and then turned into freezing cold** in an instant. I reported it to the waiter, the floor hotel manager, and the front desk, but there was no result and no one came to repair it. The waiters in the restaurant are also *****. They are enthusiastic in serving Europeans, but they stick to them like **. For Asians, they will not bring you cutlery and other things even if you ask for them. So if you have other options, please try to choose other hotels. This hotel is not recommended. This is the most honest and sincere review I have ever written. I hope everyone avoids pitfalls and has a pleasant journey. Facilities: Not good, not worth the price Hygiene: Very average Environment: OK Service: Very poor

I originally thought I would have a layover for one night, but unexpectedly, I was on a business trip. The room was filthy, the quilt was full of stains, there was garbage outside the balcony, and the food was very bad! The front desk manager has no service concept at all. If you don't want to affect the journey experience, remember to avoid lightning!

Three buffets, free drinks all day, swimming pool, sea view balcony, this is worth the money, let alone other things, even if it is not good

A very rubbish hotel, especially the hotel manager, has a very bad attitude, and the waiters are useless. Friends who want to be in a good mood should not find this hotel to make themselves miserable.

• Hotel is a 3 star at best. • Not 4 star as advertised. • Beach is full of rocks, boulders, concrete, rubbish. • Food is disgraceful, very little choice, very poor quality, always undercooked, chef can’t seem to even make a basic pizza margarita it arrived very undercooked and full of vegetables, if you want to actually eat nice food go to the pub next door it’s cheap and serves good food. Staff did advise after complaints that they would cook anything I wanted but due to the quality of food I said no. • Wifi is not available in all rooms. • DIY / noisy-dusty repairs being done around the pool area. • Housekeeping staff are friendly but do a very poor job of cleaning the room. Bed linen does not get changed for the duration of your holiday. Balcony does not get cleaned at all. Wardrobes and shelves dusty so I would advise you clean before putting clothes inside. • Standard of the room is not 4 star broken tiles, broken mirrors, broken electrical fittings, air conditioning as loud as a jumbo jet. Safe not secured properly in the room. Door insecure and large gap not safe in event of fire. • Don’t use taxis / random cars outside hotel that shout taxi, use the uber app safer and much cheaper. • Bellman will annoyed if you don’t have cash to tip him after he shows you where your room is.

The truth and nothing but the truth. The Royal Star Beach Resort Hotel, at this time is not safe for people to stay there. The hotel is in need of major repairs. Restaurant Health and Hygiene standards is very low. No taste and menu was the same. Also, observed any left over food was re introduced as something else. Observed flies sitting on the cakes and dining table, other exposed foods. Rooms: Doors Room, 2116 key used to open the door? lock broken and once door shut observed a large gap in between the door frame. This is not safe as a fire hazard. Shower cubicle water outlet very, poor created a pool of water whilst showering. Fixtures and fittings old, rusty and dirty bolts supposed to be afixed to shower cubicle worn and in one corner loose. Beach also needs a big clean up as lots of rubbish. Room change to 4th floor. Entry card system did not connect and automatically turn the electricity on fridge was not working, hand washer dispenser falling off the wall. Shower cubicle again Fixtures and fittings rusty, loose. Staff dining some were helpful but others were rude for no reason. Reception staff. Again some of them were nice others rude and one in particular was not trueful to you when following up with him regarding what he had told you the day before. Once challenged he was good at saying I did not tell you that? This type of behaviour was observed with other holidaymakers when they approached him to remind him of his previous replies to their questions. Finally, TUI did not have a reply or a booklet available at the hotel. Also, this travel company is aware of the reputation of this hotel but for some reason they continue to sell this hotel to holidaymakers. Seriously if you want to have a good holiday do not book at this hotel..Take care

Never ever would I go bk to this hotel absolutely dirty didnt have change bedding 1 cup in room for 2 peopke the first room we had was already occupied the second room view was of derelict hotel the 3rd room was dirty also varander full birds mess which wasnt cleaned all week the restaurant was stinking dirty same food every day no cereal for 2 mornings no toast you could make staff filling empty glasses and giving straight to other people rude staff also cats in restraunt and was not moved by staffi wouldn't give this hotel rating of 1 absolutely nightmare.

I had 7 days stay and i gotta say I was treated so well. The room was clean, staff was always helpful and friendly and never asked for tips unlike other places. The food was very diverse, each day there was something different to eat. The pool was clean and the atmosphere was great. The hotel beach was shallow water but if you wanted more deep water you can just go to the beach next door where you also have access. Don t get scared by the bad reviews, i will absolutely book again.

Hanin is amazing shes talked us into the disco so we will be going also every other staff have been so nice and friendly and amazing with the kids too

I really enjoyed my stay at this hotel. The room was clean, comfortable, and had everything I needed. I really like the library lobby concept. I left a book myself for polish tourists to read. Food was good, lot of options. What stood out the most, though, was the excellent service. Ahmed was especially helpful and kind — always ready to assist with any questions or requests. His professionalism and friendly attitude made my stay even better. I would happily come back!