I am very impressed by the services and overall guest handling, the staff were on point prompt and respectful. I however would like to say some people like the smell in floor 3, but others don't, some would have problems even breathing because of their health, I suggest we ask guest if they are comfortable with the smell or smoke, (I assume it's by design not accidental) I wish to Thank Chishi because she had a good touch of English, friendly and very prompt, Thank you, Heena was warm, jovial and smiling made it home away from home, (Thank Heena) Raj knew his job well, if you wanted something done, he is your guy, I hope we have guest arriving picked on time, some used their own means others stayed at the airport for an hour, (not a complain but an observation)