Guest User
October 30, 2023
My friends and I booked a weeks holiday at TUI Magic Life Cala Pada. Having visited other hotels in the collection (Italy & Rhodes) we were excited to experience what Cala Pada had to offer. Regrettably, it was average at best and certainly not 4*plus as advertised by TUI. Initially we were allocated a room that had a broken generator or pump of some kind on the roof. We reported this, and with a little bit of encouragement, the front desk did move us to a quieter building which was good. The rooms are very basic. The cleaning staff don’t do much other than make your bed, and provide fresh towels. No wiping down of surfaces or sweeping up bits of sand you may have trodden in. No water restocked, no milk in the room, no mugs in the room (although there was a kettle). The air conditioning in the newer room worked, however it didn’t in the original one. The room we were moved to had a ceiling fan above the bed, however the electrical point that switched it on was I’ll wired in, and I got a shock turning it on/off so we only used it once. The food choices in the restaurant are good and catered for everyone in our party, how we the food has never been hot. It’s barely luke-warm and some of the meat items we were unable to eat as they were not cooked through (sausage / pork / chicken). Vegetables are hit and miss…. Sometimes cooked to a mush, and sometimes on the harder side of al-denté. We were unable to book into any of the speciality restaurants, as it was the end of the season and we were told the kitchens were closing for cleaning. Staff were not particularly friendly or helpful. Especially the girl with the half shaved head who was sat at the customer service help desk. There is no waiter service at sun beds which I would have expected from a 4*plus resort, and sun beds were filthy. They clearly had not been cleaned in a long time and many attracted flies. Cocktails were not made with fresh juice, all from a machine which made them taste horrible. The beauty centre was not available either as they had closed down for the end of the season, so no massages for us! Evening ‘entertainment’ was very poor! The best days we had on this holiday were days we spent offsite and outside of the resort. Overall, not worth the price and in my opinion graded incorrectly in terms of stars. I will be speaking with TUI when I return to the UK as the staff in resort were significantly unhelpful.