Hotels near Panorama, Ibiza

First impressions of you look from afar are great, it’s when you get closer and this is a hotel trying to appeal to the higher end of the market with a cheap refurb. Negatives: * Offer snacks and drinks at reception or within the lobby area, especially for late arrivals. * Explain the facilities available and where to access them. * Add a welcome leaflet in the room with key information such as meal options for non all inclusive guests. * Offer recommendations for food and general local amenities. * 1 bottle of water complimentary, put it in the fridge or have 2 one chilled and one not. * Fix the aircon, on the lowest setting the rooms are still warm and uncomfortable. * One staff member behind the day bar was very rude when it came to learning I was a staff member of Leonardo Hotels, he did not want to add the staff discount. He also put my food order through wrong, I ordered a cheeseburger but he bought a chicken burger out. Not sure if he even applied the discount as it was €12. I noticed he was rude to a few customers during his shift - 17/10/23. * Couldn’t ask about late check out until the morning of check out. Offers should be purchasable at booking. Would also promote direct booking. * Style of the rooms are an attempt to modernise but unfortunately you can tell this was done at a low budget. The rooms are what would class as standard hotel rooms. * Staff could benefit from some customer service training to provide a more comfortable stay. Positives: * Location is great for access to the beach. Special gate for access to and from beach from day bar area. * Outdoor areas are perfect for sunlight all day. * Two bars one for day and one for night - Changed at 7pm. * Food available at the bar for non AI. * Good selection of drinks. * Checking in and out was quick. * Good size pools which match size of hotel. * Cleanliness of the hotel was to a high standard.

We were met by a very happy reception staff who was singing as we walked in the door - Victor if I remember correctly - and that set the scene for our whole stay. I cannot compliment the staff enough, from bellboy to reception to bar to kitchen and restaurant staff, cleaning staff, every single person we encountered was so friendly and couldn't do enough for us. It really made a difference to our stay. The location of the Palmyra is perfect, we stayed in the master suite as a treat for our 10 year wedding anniversary, and what a treat it was - what a room! The food choices every day were excellent and everything was fresh and prepared with care and a smile. The inclusive drinks list was more than sufficient for us too. We would definitely recommend this hotel and will certainly be returning in the future.

We were in the hotel for 5 days and our experience was very dissapointing and not what we expected by the advertising of the hotel in social media as is very misleading as nothing is what it looks like. Like the use of roof top in our stay was closed most part of the stay and the breakfast can’t be in upstairs as advertise on social even they say for 35 euros. The pools are very old and ugly. The breakfast choice is very poor for a 5 star hotel and the price you pay. The service is quite poor and rude. Overall I wouldn’t recommend it and I would def no come back

Impeccable hotel, the first room had displeased us facing the air conditioning network at the reception we changed it without problem. The meals are varied. Only downside lack of deckchair for everyone. Very attentive bar staff

1 fantastic week in a hotel with all the ideal conditions for a well spent holiday. Good location, nice pool and the food was excellent. Less pleasant was just the deafening noise early in the morning from the pool animation. Terribly NEGATIVE was the inconvenient, abusive, overbearing and rude attitude of the SUB-DIRECTOR of the hotel for making us pay €20 for “late check-out” (11:35 am) when our reservation on Trip.com says “ check-out until 12:00”. After a long discussion complaining about the attitude and not the amount, we were forced to call the police and the INCOMPETENT SUB-DIRECTOR was forced to return the money.

The hotel itself is nice. The staff are friendly and the food (breakfast) was generally good. We did have a lunch once but the youngest child’s pizza took over an hour to arrive, despite several enquiries to its whereabouts? The hotel I have scored a 3 which is more down to the business practice of the hotel. We arrived late on night 1 and thought we’d paid for a sea view room. Realising we hadn’t (our fault) I asked to upgrade, the hotel could accommodate this and wanted €50 per night. Fine and acceptable but considering we were there really late the first night a bit of flexibility on reducing the first night rate would have been a nice thing to do. At the end of the trip I was advised to call by reception on the last day to ask about a late check out. I was advised they could offer me until 2pm for free or €15 per hour for extra hours after 2pm. I wanted to vacate at 6pm. On the last day a different staff member told me that I can have the room for free until 2pm but if I wanted it longer id have to pay from 12pm?! Doesn’t seem right if they are willing to give it for free until 2pm and considering another staff member had advised differently! I was also told the sea view room was not available at all to extend. Fortunately we had 2 rooms so I paid the hotel another €90 to keep the none sea view room. In summary, nice hotel and would have rated it higher if they did not make me feel like there were just wanting to maximise the money they could take from me. 🙁

Our visit to Hard Rock Ibiza in early June was an absolute blast! Despite it being the quiet season, we were pleasantly surprised by the exceptional experience we had. The staff at Hard Rock Ibiza went above and beyond to ensure our visit was nothing short of amazing. From the moment we arrived, we were greeted with warm smiles and friendly service. The atmosphere was lively and energetic, creating the perfect vibe for a memorable night out. Despite it being the quiet season, the venue maintained a vibrant and lively atmosphere, making us feel like we were part of something special. The service was exceptional other than at the pool where it was sloooooow even though it was few customers. Hard Rock Ibiza is a hidden gem even during the quieter months, and we highly recommend it to anyone looking for a fantastic time on the island. We left with unforgettable memories and can't wait to return. Five out of five stars without a doubt!

The hotel was excellent , clean with friendly staff. The position was ideal right on the beach and yet close enough to walk into Ibiza town (15mins) If I have any criticism it would be the pool area is too small with not enough room for proper sun beds only deckchairs. Tea and coffee making facilities in the rooms would be nice too.