Kagoshima Sunamushi Onsen Ibusuki Hakusuikan Reviews

Response from Property: Thank you very much for staying with us.Your feedback will be used to improve our services in the future.We apologize for the inconvenience caused by the number of shuttle buses and Wi-Fi.Although it is difficult to increase the number of shuttle buses, we will make every effort to improve the service to make it more convenient for our guests,Regarding the Wi-Fi, we have immediately contacted the department in charge and informed them to improve the situation.Regarding the meals, we will take your comments seriously and pass them on to the head chef for future reference.We are very pleased to hear your compliments about our staff despite this incident.We also thank you for experiencing our sand steaming hot springs, which are rare in the world.As for the efficacy of the Suna-Mushi Onsen, the heat from the Suna-Mushi Onsen is transmitted throughout the body, which improves blood circulation. This warms the body,It is said to improve sensitivity to cold, stiff shoulders, and back pain.The sand baths at the hotel are cleaned with hot water after the end of business hours, so you can use them with peace of mind.Thank you very much for visiting the Satsuma Lore Museum, which is located on the premises of the hotel.Here, we have on permanent display mainly historical materials and traditional crafts such as Satsuma porcelain and Satsuma faceted glass.The Italian restaurant Fenice is open for lunch only on weekends and holidays.Please stop by if you have a chance.We look forward to seeing you soon.

Response from Property: Thank you for choosing our hotel and for your valuable feedback.The Satsuma Kyakuden Japanese/Western style room where you stayed has been undergoing renovation work every day for the past few years, that is the water work for the bath and toilet, bedside, etc.We are doing several rooms at a time as it is difficult to remodel everything at once. Some rooms are not yet under construction.We apologize for any discomfort this may cause you.We will complete the construction as soon as possible and implement it positively for the next remodeling project.

Response from Property: Thank you very much for staying with us this time.We are delighted that you had a comfortable stay.The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.

Response from Property: Thank you very much for staying with us.We are pleased to offer you a choice of Japanese kaiseki dinner or Italian dinner. It is difficult to contact our guests consistently from reservation sites outside of Japan. We hope you will consider making reservations through our official website next time. We look forward to serving you again.

Response from Property: Thank you very much for staying with us this time. We are delighted that you had a comfortable stay. The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.

Response from Property: Thank you very much for staying with us.We are delighted that you had a relaxing stay at our hotel.Please rest assured that we have overseas staff in every department of the hotel.Also, our hotel has the Genroku bath and the Suna-mushi hot spring baths attached to the same building, so you can move smoothly from one to the other.Research has proven that Ibusuki's sand steaming has a detoxifying effect three times greater than that of regular hot springs, It is especially effective for neuralgia, rheumatism, back pain, and joint pain.In addition, the museum's steamed sand spa experience is an all-weather experience, where the sand is heated from underneath by the heat of the hot spring source and experienced indoors, As with the hot spring, the sand is cleaned daily, the sand is washed in hot spring water, and the sand is replaced regularly, We clean the sand baths daily, wash the sand, and change the sand periodically, just as we do with hot springs, to ensure a safe and comfortable stay throughout the year.Thank you very much for your stay.

Response from Property: Thank you very much for your stay.We are glad that you visited the museum within our premises.We have prepared a self-service coffee service on the terrace, and we look forward to welcoming you again.

Response from Property: Thank you very much for staying with us this time. We are delighted that you had a comfortable stay. The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.

Response from Property: Thank you for choosing our hotel. We are delighted to hear that you were satisfied with your stay at our hotel. Thank you for your kind words to our trainees. We will continue to improve our service and the quality of our breakfast and dinner.We looking forward to serving you again.

Response from Property: We are very grateful for your detailed review. We are glad you enjoyed our spacious, well-maintained grounds, beautiful scenery, restaurant cuisine, sake tasting, and the unique sand bath and hot spring experience. We are also pleased that you found the hotel layout conducive to privacy. However, we sincerely apologize that the outdoor pool, which is open only during the summer season, was already closed during your stay, thus not meeting your expectations. We are very grateful for your suggestion to recommend the Japanese-style sea view rooms to future guests. This is truly helpful advice for creating a more memorable experience. Despite some shortcomings, we sincerely hope you have fond memories of your stay. We look forward to your return and promise to do everything possible to make your next visit even more comfortable and enjoyable.

Response from Property: Hello, thank you very much for choosing to stay with us and for leaving us a valuable review. We're delighted to hear that you enjoyed our Japanese-style gardens and found the experience truly breathtaking, like being transported to the Balinese coast. Your positive feedback is a real encouragement to us. Regarding the child surcharge you mentioned, we sincerely apologize for any inconvenience this may have caused. To ensure the comfort of all guests, we charge a fee for children aged two and above. The specific amount varies depending on room type, occupancy, and meal requests. We understand this may have exceeded your expectations, and we apologize for this. We look forward to welcoming you and your family back and providing you with an even better stay.

Response from Property: We sincerely thank you for choosing to stay with us. We are delighted to hear that you enjoyed the beautiful view from your room, "Isokoden," and thoroughly enjoyed dinner, a vital part of travel. Our staff is deeply pleased. Whether it's a seasonal Japanese kaiseki set menu or an Italian dinner, each carefully prepared with fresh local ingredients. Your kind words have been immediately passed on to the kitchen team. Thank you also for enjoying Ibusuki's specialty, the sand steam baths. Compared to saunas, Ibusuki's sand steam baths raise body temperature more slowly, leading to studies showing they can safely lower blood pressure and are particularly effective for symptoms such as muscle fatigue, neuralgia, and lower back pain. Sand steam baths require separate payment and are available on a first-come, first-served basis. Reservations are not accepted; use is on a first-served basis. We sincerely look forward to seeing you again.

Response from Property: Thank you very much for staying with us. We recommend purchasing your ferry tickets in advance. If you fail to do so in time, you can purchase them at the boarding counter on the same day, provided there are seats available. However, availability cannot be guaranteed. Therefore, our front desk staff will always contact the boarding counter to confirm that the guest has arrived at the hotel and that there are still seats available before providing any further information. However, we deeply regret that there may have been an oversight in this communication, which may have caused you concern. Your valuable feedback and experience have been shared with all staff, and we will do our utmost to prevent such situations from happening again. We sincerely hope that you will not be deterred by this and we look forward to welcoming you back if you have the opportunity.

Response from Property: 非常感謝您的入住。我們所有員工都閲讀了您的精彩評論。這對我們每天都是一種鼓勵。在我們的海景客房裡，您可以俯瞰鹿兒島灣，欣賞日出和船衹的燈光。沿着海濱漫步，您還可以前往附近的旅遊景點知覽島。希望您有機會再次光臨本酒店。我們期待着您的再次光臨。