Guest User
June 15, 2024
Firstly I must say I cannot believe the negative comments that I read about this hotel, myself and the wife have just spent the most enjoyable months holiday that we could ever have imagined. We arrived in the early hours of May 11th, and check in was absolutely no trouble, we and our luggage were taken to our room by the most helpful staff member in a buggy, and he showed us the various things about the room and how to set the room safety box with our own code. We stayed in this room which was a promo room for the first week, but decided that as we were there for another 3 weeks that we would really like a sea view room, and wow what a transformation it made for us, even though nothing is wrong with the promo rooms with regard to cleanliness etc, the joy it brought to us to have the panoramic views of the sea and mountains is not something that I can describe easily, but it was just magnificent and worth every extra pound that it cost. Guest relations in this hotel cannot be faulted, and special thanks go out to Rachel and Charlie who go above and beyond to be super helpful, and truly they and the reception staff do not deserve the nastiness which some guests think is ok to direct at them. If you have any special requirements for mobility or disability issues these should be detailed in your paperwork when booking the holiday, alternatively notify the reception desk when you check-in. Where possible the staff will do their best to accommodate you. Please don't take it for granted that they are mind readers. I have read that some people say the food is bland and cold, well as for blandness all I can say is we never had any problems and always found something tasty to eat, even at the end of our month, if it's cold then it is because of the guests not putting the covers back on the heated trays after they have helped themselves, and if you still can't find anything to eat, with the amount of food that is made available, then I think all inclusive is not for you. Three à la carte restaurants are on site, Turkish and Italian are free, but the Chinese is chargeable, but worth every penny. The waiters at all restaurants are first class, and are polite and courteous at all times, whether it be breakfast , lunch or evening meals. Drinks at the bars are fine, again I read guests moaning about the local alcohol, well we found them to more than satisfactory, my wife is a vodka drinker, and I drink rum and beer, so the efes and the cuba libre's went down particularly well, special thanks to Sugar around the main pool and snack area, for keeping us topped up. Beach towels are made available for free, and the beach itself is kept clean and the water is crystal clear, there are masses of sunbeds available on the beach, so no need to rush to get one early hours of the morning, but it is a different story for the main pool, even though all other pools we found it no trouble. Overall a top class hotel and staff, and we will definitely be returning next year.