Guest User
June 13, 2024
We recently stayed at this and had a mixed experience. While our overall stay was enjoyable, there were some notable drawbacks that need addressing. Firstly, the accommodation was comfortable, and the amenities provided were adequate. However, we found the food to be rather bland. Although edible, it lacked the flavor we expected from a hotel of this caliber. One of the major issues we encountered was the inconsistency in housekeeping services. Despite requesting room cleaning daily and placing the appropriate sign, our room often remained untouched for the entire day. Even when it was cleaned, the job was subpar, with the bathroom, particularly the sink and toilet, often left uncleaned. Additionally, the complimentary toiletries were not consistently restocked, and the quality of the provided shower gel and shampoo was disappointing for a five-star establishment. Furthermore, we had a negative experience with the souvenirs sold within the hotel. The vendor at the market within the hotel was unprofessional and rude, claiming their card machine was malfunctioning despite the payment going through on our end. We advise guests to explore other options for souvenirs such as shopping outside the hotel, or the other souvenir shops within the hotel as not all vendors shared the same poor attitude. The market at the far end, offering clothing items such as branded t-shirts, stood out for its reasonable prices and friendly service. Unfortunately, our disappointment didn't end there. We visited the nail salon near the spa, only to encounter misleading pricing practices. The initial price quoted increased after the treatment, and the removal of the price list from outside the shop added to the deception. Furthermore, our experience at the nail salon was disappointing. The nail technician seemed disinterested in her work and in catering to the needs of her customers. Throughout our visit, she remained preoccupied with her phone, displaying a lack of professionalism and attentiveness. Despite raising our concerns with guest relations, we found their response lacking in empathy and urgency. The lackadaisical attitude towards resolving our issue was disheartening and left us feeling undervalued as guests. In conclusion, while this hotel offers a pleasant stay with comfortable accommodation, there are areas that require improvement, particularly in housekeeping standards, guest relations, and the professionalism of vendors within the premises. Moreover, we advise guests to exercise caution if their room is situated near the main pool area. During our stay, we encountered a cockroach infestation in this vicinity, which was concerning and detracted from the otherwise pleasant ambiance of the hotel. This issue should be promptly addressed by the management to ensure the comfort and safety of all guests.